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Policyholder first.
Always.
Our Methodology
From Disaster to Recovery
We deploy proven, IICRC-compliant procedures to restore your property safely and efficiently.
1. Secure Connection
Immediate, automated routing to the nearest certified NRPG response team via our online claim system.
2. Rapid Assessment
Comprehensive scoping, thermal imaging, and safety hazard identification.
3. Mitigation & Containment
Stopping secondary damage through extraction, encapsulation, and air scrubbing.
4. Complete Restoration
Returning the property to pre-loss condition with direct insurance billing.
Complete Disaster Recovery Services
IICRC-certified restoration for every emergency scenario across Australia and New Zealand.
IICRC S500:2025
24/7 Available
Water & Flood Restoration
Emergency water extraction, structural drying, and flood damage recovery.
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IICRC FSRT
24/7 Available
Fire & Smoke Remediation
Fire damage restoration, smoke odour removal, and structural cleaning.
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IICRC S520:2025
24/7 Available
Mould & Air Quality
Professional mould remediation and indoor air quality restoration.
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Advanced Tech
24/7 Available
Precision Laser Cleaning
Non-abrasive restoration laser vaporisation for smoke, soot, and historic brickwork recovery.
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Trusted by Property Managers, Strata Managers & Business Owners Across Australia
Commercial property damage requires a different approach — faster response, professional documentation, and clear communication with all stakeholders.
Property Managers
Tenant calling at 2am? Contractors respond to your property and handle everything — documentation, coordination, owner reporting.
Set Up Emergency ProtocolStrata Managers
Common property damage affecting multiple lots? NRPG coordinates the entire restoration and provides per-lot documentation for your committee.
Report Common Property DamageBusiness Owners
Every hour closed costs revenue. We get work started immediately so you can get back to trading — no waiting for insurer approval.
Get Your Business Back TradingOperational Excellence
Every Detail Matters
From the uniforms of our on-site technicians to the heavy machinery we deploy, the brand is ubiquitous. It represents swift action, safety, and a resilient future everywhere we operate.
Command Ecosystem
Fully integrated technology for claims management across iPads, mobiles, and laptops.
Safety & PPE
Rigorous safety standards, helmets, and hazmat gear deployed confidently on every disastrous site.
Field Essentials
Prepared for any environment or storm with our branded, battle-tested deployment kits.
Executive Partners
Proudly affiliated with IICRC, CARSI, RestoreAssist, NRPG, and leading industry associations across ANZ.
Chemical & Remediation Assets
From caution tape to branded negative air machines, every asset serves to protect our clients.
Now Accepting Applications for the NRPG Network
Become part of the premier network of IICRC-certified disaster recovery professionals across ANZ. Gain access to pre-vetted, insurance-backed restoration projects in your designated area.
- Qualified Lead Generation
- Guaranteed Fast Payment
- Comprehensive Business Support
Minimum Requirements
- IICRC certification (S500:2025, S520:2025, or FSRT minimum)
- Current liability insurance ($1M+ coverage)
- Established business with 2+ years experience
- Clean safety record and verified references
Who First · Policyholder first, always
Cover affordability and availability worry more than half of insured Australians[a]
We are a human network of IICRC-certified contractors and advocates working for the policyholder, not the insurer.
[a] Source: YouGov April 2026 survey of insured Australian adults; methodology: nationally representative online panel. au.yougov.com
Privacy — Collection Notice (APP 3 / APP 5)
National Restoration Professionals Group Pty Ltd (ABN 85 151 794 142), trading as Disaster Recovery (the APP entity), is collecting your personal information on this form.
Purpose of collection
Personal information is collected to: (a) match your restoration claim with a certified IICRC contractor in the Disaster Recovery network; (b) allow that contractor to contact you, inspect your property, and perform restoration work; (c) enable the contractor to liaise with your insurer and produce insurance-standard documentation on your behalf; and (d) facilitate platform administration, invoicing, and dispute resolution.
Information collected
Name, contact details (phone and email), property address and postcode, damage type and description, insurance provider name and policy number (if provided), and payment card details (processed by Stripe — not stored by Disaster Recovery).
Disclosure to third parties
Personal information may be disclosed to: (a) the IICRC-certified restoration contractor assigned to your claim; (b) your insurer, where you instruct or authorise that disclosure; (c) cloud infrastructure and platform service providers who process data on our behalf under confidentiality obligations; and (d) regulatory and law enforcement bodies where required by law.
Cross-border disclosure
Platform infrastructure services may be located outside Australia. Where personal information is disclosed to overseas recipients, Disaster Recovery takes reasonable steps to ensure those recipients comply with the Australian Privacy Principles.
Consequences of not providing information
Providing the requested personal information is voluntary. Without it, Disaster Recovery Australia cannot match your claim with a contractor or facilitate restoration services.
Access and correction
You have the right to access and correct personal information held about you. Submit requests via our contact form. The full Privacy Policy is available at disasterrecovery.com.au/privacy.
Privacy complaints
Privacy complaints should be directed to Disaster Recovery in the first instance via our contact form. If not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
