Your claim. Our fight.
Your home.
Cyclone Narelle hit hard. NRPG handles the insurance battle so you can focus on rebuilding.
What Happened — and Why Your Claim Needs Attention Now
On 28 March 2026, Cyclone Narelle swept across Western Australia, devastating thousands of homes. The ICA declared this a catastrophe event — claims are surging and insurers are overwhelmed. You're facing water damage, structural drying, mould risk, and contents loss.
What NRPG Does for You
Three areas where we take the pressure off you and move your recovery forward.
Claim Lodgement with Evidence
We document, photograph, and file your claim within 24 hours. No missed damage items. No incomplete submissions. Your insurer receives a complete, IICRC-standard evidence package from day one.
Insurer Negotiation
We push back on lowball offers backed by IICRC standards (S500:2025, S520:2025, S700:2025). You have a dedicated advocate — not a chatbot — who knows the process and knows the standards.
Restoration Coordination
Licensed structural drying, mould remediation, and repairs coordinated through our WA contractor network. One contact, one timeline, from first response to final sign-off.
WA Government Relief — Apply Now
Government assistance is available in addition to your insurance claim. Apply for both in parallel.
WA Government's Premier's Relief Payments are open: $4,000 per household or $2,000 per individual, available immediately. Apply through DFES.
Apply at DFESWhat's Covered
Why NRPG
IICRC-certified contractors, compliant with S500:2025, S520:2025, and S700:2025 standards.
One dedicated advocate handles your claim start to finish — no chatbots, no outsourcing.
Claims for Cyclone Narelle are ICA-declared catastrophe claims — prioritised by insurers.
Frequently Asked Questions
- How quickly can you lodge my claim?
- Within 24 hours. Once you complete the intake form, we document your damage, photograph the affected areas, and file your claim with your insurer — all within 24 hours.
- Do I have to use NRPG's recommended builders?
- No. You choose your own contractors. NRPG coordinates the restoration process through our WA contractor network, but you are not obligated to use any specific builder or tradesperson.
- Will NRPG's involvement slow down my claim?
- The opposite. Well-documented claims submitted with a professional advocate move faster than self-lodged claims. We provide complete photographic evidence, itemised damage reports, and follow up with your insurer to keep the process moving.
- What if my insurer denies part of my claim?
- We appeal on your behalf, citing IICRC standards (S500:2025, S520:2025, S700:2025) and the documented scope of damage. If the insurer does not resolve the dispute, we assist you in escalating to AFCA (Australian Financial Complaints Authority) at no cost to you.
Start Your Claim Today
Complete the 90-second intake form. NRPG will contact you within hours to begin your claim.
Privacy Notice: Personal information collected through this service is used solely for the purpose of connecting you with a restoration contractor and is handled in accordance with the Privacy Act 1988 (Cth). We do not sell your information to third parties.
Start Your Claim