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RECOVERY ACTIVE

Flood Queensland Floods
Queensland 2025

If your property has been damaged by flood Queensland Floods, Disaster Recovery Australia-network IICRC S500:2025 (Water Damage Restoration)-qualified contractors are ready to attend. Document your damage and lodge your insurance claim today.

Lodge Emergency ClaimGov Hotline: 1800 173 349

Affected Areas — Declared Flood Event

Brisbane
Gold Coast
Ipswich
Logan
Lockyer Valley
Moreton Bay
Scenic Rim
Somerset
Sunshine Coast
Toowoomba

Government Financial Assistance

The following assistance programs have been activated for this event. Verify eligibility and application deadlines directly with the relevant government agency.

Extended Essential Household Assistance (ESHA)

Queensland Government

Extended ESHA remains open for eligible residents in 10 declared LGAs. Provides assistance to replace essential household contents destroyed or damaged by the Queensland Floods. General ESHA applications closed 7 April 2026 — extended ESHA deadline applies.

Deadline: 27 April 2026
Hotline: 1800 173 349
Apply

Personal Hardship Assistance

Queensland Government

Financial assistance for individuals and families experiencing personal hardship as a direct result of the Queensland Floods. Covers essential needs including food, clothing, and temporary accommodation.

Deadline: 27 April 2026
Hotline: 1800 173 349
Apply

Structural Assistance Grant

Queensland Government

For repair of a disaster-damaged dwelling to make it safe and habitable. The largest grant available to homeowners affected by the Queensland Floods. Requires inspection to confirm damage level and eligibility.

Amount: Up to $80,000
Hotline: 1800 173 349
Apply

Australian Government Disaster Recovery Payment

Services Australia

One-off payment for eligible adults and children seriously affected by the Queensland Floods — homes destroyed, severely damaged, serious injury, or family member death.

Amount: $1,000 per eligible adult | $400 per eligible child
Hotline: 180 22 66
Apply

Disaster Recovery Allowance

Services Australia

Income support for employees, primary producers, and sole traders who lost income as a direct result of the Queensland Floods.

Amount: Up to 13 weeks of income support
Hotline: 180 22 66
Apply

How to Lodge Your Insurance Claim

Follow these steps for the strongest possible insurance outcome. Work completed by IICRC S500:2025-certified contractors is accepted by all major Australian insurers.

  1. 1

    Ensure Safety

    Do not enter the property until it is structurally safe. Do not use electricity if water has entered the building. Contact emergency services if required.

  2. 2

    Document the Damage

    Photograph and video all damage before any clean-up begins. Note the date and time. This documentation is critical for your insurer.

  3. 3

    Lodge Your Claim

    Contact your insurer as soon as possible. Provide your damage documentation. Ask your insurer to confirm cover for the event type.

  4. 4

    Engage Certified Contractor

    Submit your claim through Disaster Recovery Australia to be matched with an IICRC S500:2025 (Water Damage Restoration)-certified contractor. All work is documented to insurance standards.

Start Your Claim

Industry Standard: IICRC S500:2025 (Water Damage Restoration)

All Disaster Recovery Australia-network contractors working on this event type follow IICRC S500:2025 (Water Damage Restoration) protocols. This certification is the recognised industry standard for flood damage restoration in Australia and is accepted by all major insurers.

Frequently Asked Questions

How quickly can a restoration contractor attend in Queensland?
Disaster Recovery Australia-network contractors aim to attend within 60 minutes in major urban areas of Queensland. Response times in regional and remote areas may vary — confirm availability for your location when you lodge your claim.
Will my insurance cover flood damage?
Coverage depends on your specific policy. Most standard home and contents policies cover sudden water damage from storms and cyclones. Flood damage may require a separate flood cover endorsement. Our contractors provide insurance-standard documentation to support your claim.
What should I do first after the damage?
Ensure the property is structurally safe before re-entering. Do not turn on electricity if water has entered the building. Document all damage with photos and video before any clean-up. Contact your insurer to lodge a claim, then engage an IICRC S500:2025 (Water Damage Restoration)-qualified restoration contractor.
How do I apply for government financial assistance?
Multiple assistance programs are available for this event. See the Financial Assistance section above for program names, amounts, deadlines, and application links. You can also call the Government Recovery Hotline: 1800 173 349.

Ready to Start Your Recovery?

Submit your claim online. Disaster Recovery Australia will match you with a certified contractor in your area.

Privacy Notice: Personal information collected through this service is used solely for the purpose of connecting you with a restoration contractor and is handled in accordance with the Privacy Act 1988 (Cth). We do not sell your information to third parties.

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