Insurance Claims Assistance

When disaster strikes and you need to make a claim with Insurance Partners, we make the process as smooth as possible. We understand Insurance Partners's claims requirements, documentation standards, and scope-of-works procedures — so we can provide you with everything you need to submit a successful claim and get your life back to normal.

Our relationship with Insurance Partners means we understand their claims process, required documentation, and scope-of-works approval procedures. This experience translates to faster claim approvals, fewer delays, and a better outcome for you.

We bill you directly — not your insurer. This means work begins immediately without waiting for insurer approval or scope-of-works sign-off. Once restoration is complete, we provide full documentation to support your Insurance Partners claim for reimbursement. Payment plans are available through our finance partner, Equipped Commercial Finance.

Filing a disaster recovery claim with Insurance Partners follows a straightforward process when you have an approved provider managing it for you:

1. Contact us for emergency response — Call or submit an online form. We dispatch a local team immediately while simultaneously notifying Insurance Partners of the incident.
2. On-site assessment and documentation — Our technician documents all damage with photos, moisture readings, and a detailed scope of works for Insurance Partners's review.
3. Scope and costings documentation — We prepare a detailed scope of works and costings that meets Insurance Partners's requirements, giving you everything you need for your reimbursement claim.
4. Professional restoration — Once approved, we begin restoration using certified technicians and industrial-grade equipment. We keep both you and Insurance Partners updated throughout.
5. Completion and sign-off — We conduct a final inspection, provide completion documentation to Insurance Partners, and hand your property back in pre-loss condition.

While every Insurance Partners policy differs, most home and commercial policies cover restoration for the following sudden, accidental events:

• Water damage — Burst pipes, leaking appliances, roof leaks from storms, and accidental overflow.
• Fire and smoke damage — Kitchen fires, electrical fires, bushfire ember attack, and associated smoke/soot damage.
• Storm damage — Wind damage, hail damage, fallen trees, and rain water ingress.
• Flood damage — Depending on your policy level and whether flood cover is included.
• Impact damage — Vehicle impact, falling objects, and vandalism (with some policy variations).

Common exclusions across most Insurance Partners policies include gradual damage from lack of maintenance, pre-existing mould, wear and tear, and damage from unapproved renovations. If you are unsure about your coverage, our team can review yourInsurance Partners policy at no cost.

Understanding how billing works ensures there are no surprises. Our model is designed to get work started faster and keep you in control of the process:

• We bill you directly — Our contractors invoice you (the property owner / policyholder / management group), not your insurer. This allows work to begin immediately.
• You claim reimbursement from Insurance Partners — We provide all documentation, photos, scope of works, and reports your insurer needs to process your claim.
• Why this is better for you — No waiting for insurer approval before make-safe begins. No scope disputes delaying your restoration. You control the process.
• Payment options available — Flexible payment terms through our finance partner Equipped Commercial Finance for fast loan approvals.
• Contract provided — After the make-safe is completed, your contractor provides a formal contract with clear terms and conditions.

How do I start a claim with Insurance Partners?

Contact us first for emergency response. We will lodge the claim with Insurance Partners on your behalf during the initial assessment. Alternatively, you can contact Insurance Partnersdirectly and nominate us as your preferred restoration provider.

How long does a Insurance Partners claim take?

Scope approval typically takes 24–48 hours for straightforward claims. Complex or large-scale claims may take 3–5 business days. Restoration timelines depend on the type and severity of damage.

What documentation do I need for my Insurance Partners claim?

We handle the documentation for you — including photos, moisture readings, scope of works, and progress reports. You will need your Insurance Partners policy number and may need to sign an authority for us to act on your behalf.

Can I choose my own restorer with Insurance Partners?

Yes. Under Australian consumer law, you have the right to choose your own restoration provider. As an approved provider, nominating us often results in faster approvals and a smoother process with Insurance Partners.

We work with all major Australian residential insurers. Whether your home, unit, or investment property has suffered water, fire, storm, or mould damage — we provide full claims documentation to support your reimbursement.

From office fit-outs to manufacturing plants, warehouses to high-rise commercial towers — our IICRC-certified contractors handle commercial claims of any scale. We understand business interruption, multi-site coordination, and industrial compliance requirements.

Heavy Commercial & Industrial

Mid-Market Commercial & Brokers

Vessel damage, cargo contamination, port facility restoration, and maritime infrastructure recovery. Our contractors are equipped for both land-side and vessel-side marine operations across all Australian ports.

Hangar fire damage, terminal restoration, MRO facility recovery, and aircraft storage environment decontamination. We work with CASA compliance requirements and coordinate airside access for restoration crews.