Insurance Claims Assistance
Expert help navigating disaster recovery insurance claims with all major Australian insurers. Direct billing available - no upfront costs for approved claims.
Complete Documentation
Detailed reports and photos
Direct Billing
No upfront costs
Claims Support
Full process assistance
Emergency? We're available 24/7
We Work With All Major Australian Insurers
NRMA Insurance
Suncorp
AAMI
QBE Insurance
Allianz
CGU Insurance
GIO
Budget Direct
RACV
RAA
RAC
RACQ
Don't see your insurer? We work with all Australian insurance companies.
Contact us about your specific insurer →Services Covered by your insurer Insurance
We handle all types of disaster recovery and restoration services covered under your your insurer policy.
Water Damage Restoration
Burst pipes, flooding, appliance leaks, storm water intrusion
Typically covered when sudden and accidental
Services Include:
- Emergency water extraction
- Structural drying
- Dehumidification
- Moisture monitoring
- Damage repair
Fire & Smoke Damage
Fire damage, smoke cleanup, soot removal, odor elimination
Usually fully covered under comprehensive policies
Services Include:
- Smoke & soot cleanup
- Odor removal
- Structural repairs
- Content restoration
- Board-up services
Storm Damage
Wind damage, hail damage, fallen trees, emergency repairs
Covered under most home insurance policies
Services Include:
- Emergency tarping
- Tree removal
- Roof repairs
- Window replacement
- Structural restoration
Mould Remediation
Mould removal following water damage or moisture events
Coverage depends on cause - sudden events usually covered
Services Include:
- Mould inspection
- Containment
- Safe removal
- HEPA air filtration
- Prevention measures
Important Coverage Information
Coverage varies by policy. Sudden and accidental damage is typically covered by your insurer. Gradual damage or lack of maintenance may not be covered. Contact us immediately after damage occurs for best coverage outcomes. We'll help determine if your damage is covered.
How We Handle Your your insurance company Insurance Claim
We make the insurance claims process simple and stress-free. Here's our step-by-step approach.
Contact Us Immediately
Call us as soon as damage occurs. We will guide you through the initial steps and coordinate with your insurer.
Professional Assessment
Our IICRC Master Restorer arrives on-site to assess damage, take photos, and create detailed documentation.
Insurance Coordination
We communicate directly with your insurance adjuster, provide all required documentation, and handle the claim process.
Restoration Work
Approved restoration work begins. We provide regular updates to you and your insurer throughout the process.
Claim Completion
Final inspection, completion certificate, and direct billing to your insurance company. No upfront costs.
Complete Documentation Provided
We provide all documentation required by your insurance company including detailed damage assessments, moisture readings, photographic evidence, scope of work, and progress reports. Our comprehensive documentation helps ensure smooth claim approval.
Insurance Documentation We Provide
Assessment & Documentation
- Pre-loss condition photographs and videos
- Detailed damage assessment reports
- Moisture readings and thermal imaging
- Scope of work and repair estimates
- Material lists and labour breakdowns
Progress & Completion
- Daily work progress reports
- Equipment placement diagrams
- Moisture monitoring logs
- Final completion certificates
- Post-remediation verification tests
Why Choose Our Insurance Claims Service
Insurance Approved
Pre-approved by major insurers with established relationships and preferred provider status
Expert Documentation
Comprehensive documentation that meets insurance requirements and maximizes claim approval
Direct Billing
No upfront costs - we bill your insurance company directly for approved claims
Claims Advocacy
We advocate for you throughout the claims process, ensuring fair treatment and full coverage
Emergency Response
24/7 emergency response to prevent further damage and document initial conditions immediately
Guaranteed Work
All restoration work is guaranteed and warranty-backed for your peace of mind
Important Information About Insurance Coverage
Time is Critical: Contact us immediately after damage occurs. Delays can affect coverage and lead to secondary damage.
Coverage Varies: Not all damage is covered by insurance. Sudden and accidental events are typically covered, while gradual damage may not be.
Document Everything: Take photos and videos before we arrive, but don't attempt cleanup as this may affect your claim.
Professional Assessment Required: Insurance companies typically require professional assessment and restoration for coverage approval.
Need Help With Your Insurance Claim?
Don't navigate the claims process alone. Our insurance experts are ready to help you get the coverage you deserve.