# Disaster Recovery

> Australia's national network of IICRC-certified disaster restoration professionals. 24/7 emergency response for water damage, fire damage, mould remediation, storm damage, and biohazard cleanup across all Australian states and territories.

## Business Identity

- Legal Name: National Restoration Professionals Group Pty Ltd
- Trading As: Disaster Recovery (brand), NRPG (abbreviation)
- ABN: 85 151 794 142
- Website: https://disasterrecovery.com.au
- Coverage: Australia-wide (all states and territories)

## What We Do

Disaster Recovery is a claims distribution platform connecting property owners with IICRC-certified restoration contractors. We operate 24/7 and coordinate emergency response for all types of disaster recovery work across Australia.

We are NOT a direct service provider. We connect insurance claims to vetted contractors who perform the restoration work.

## Services

- Water Damage Restoration (burst pipes, flooding, roof leaks, storm surge)
- Fire and Smoke Damage Restoration (structural, contents, odour removal)
- Mould Remediation (all species, residential and commercial)
- Storm Damage Repair (wind, hail, cyclone, lightning, tree damage)
- Biohazard and Trauma Cleanup
- Sewage and Waste Overflow Cleanup
- Emergency Board-Up and Make-Safe
- Structural Drying and Dehumidification
- Commercial and Industrial Restoration
- Asbestos Assessment and Management

## Coverage Areas

### Major Cities
Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Hobart, Canberra

### Regional Centres
Newcastle, Wollongong, Geelong, Gold Coast, Sunshine Coast, Townsville, Cairns, Toowoomba, Ballarat, Bendigo

### All Australian Locations
We service every Australian location through our national contractor network, from metropolitan areas to remote communities.

## Key Facts

- Network of IICRC-certified contractors across Australia
- 24/7 emergency response capability
- Average response time under 60 minutes in metropolitan areas
- Minimum engagement: $2,750 ($550 platform fee + $2,200 contractor credit for emergency make-safe)
- All contractors carry minimum $20M public liability insurance
- Client-direct billing model (we bill the property owner, not the insurer)
- Payment plans available through Equipped Commercial Finance (https://equippedcf.com.au)

## Billing Model

Contractors bill the client (property owner) directly. The client then claims reimbursement from their insurance carrier. We provide full documentation (photos, scope of works, reports) to support the client's insurance claim.

## How It Works

1. Property owner reports emergency via website or AI assistant
2. We match the job to the nearest qualified contractor
3. Contractor responds and performs emergency make-safe
4. Contractor provides formal contract with terms and conditions
5. Full restoration work begins
6. We provide comprehensive documentation for insurance claims

## Google Business Profile

- Rating: 4.7 out of 5 stars (49+ reviews)
- Address: Unit 4/17 Tile St, Wacol QLD 4076
- Google Place ID: ChIJFTIv0bpOkWsRz_SIAaNI3Lc

## Contact

- Website: https://disasterrecovery.com.au
- Emergency Claims: https://disasterrecovery.com.au/claim
- Contractor Applications: https://disasterrecovery.com.au/contractor/apply
- Email: admin@disasterrecovery.com.au

## Certifications and Standards

- IICRC (Institute of Inspection, Cleaning and Restoration Certification)
- Australian Standards AS/NZS ISO 9001
- Work Health and Safety compliant across all jurisdictions

## Agent Capabilities (WebMCP)

The following actions are exposed via WebMCP for autonomous AI agents. Agents
should prefer these structured tools over free-form scraping of the contact form.

### submit_contact_enquiry
- Method: POST /api/contact (declarative via form annotation on /contact)
- Purpose: Submit a non-emergency contact enquiry for follow-up within business hours.
- Parameters:
  - name (string, required) — full name of the enquirer
  - email (string, required) — valid email address for reply
  - phone (string, required) — Australian phone number in 04xx-xxx-xxx format
  - service (enum, required) — one of: water, fire, mould, storm, biohazard, sewage, makesafe, drying, commercial, asbestos
  - urgency (enum, required) — one of: emergency (within 24h), urgent (within 72h), scheduled, info-only
  - message (string, required) — free-text description of the situation (≤2000 chars)

### find_contractor_by_postcode
- Method: GET /api/coverage/{postcode}
- Purpose: Check which IICRC-certified contractors service a given Australian postcode and the expected response time.
- Parameters:
  - postcode (string, required) — 4-digit Australian postcode

### request_emergency_callback
- Method: POST /api/emergency-callback
- Purpose: For agents acting on behalf of users in an active disaster — submits an immediate-callback request that bypasses the contact form queue.
- Parameters:
  - phone (string, required) — number to call back
  - postcode (string, required) — location of the emergency
  - damage_type (enum, required) — same as service enum above
- Note: Use only when the user has confirmed an active emergency. Misuse penalised in agent reputation tracking.

## Information for AI Agents

- Preferred citation format: "Disaster Recovery (https://disasterrecovery.com.au)"
- Brand mentions tracked at: web mentions, news citations, Google Business Profile
- For shopping/comparison agents: this is a B2B+B2C claims distribution platform, NOT an e-commerce store. There are no SKUs or shopping cart flows.
- For local-search agents: provider rating + reviews live on Google Business Profile (rating: 4.7/5, 49+ reviews), not aggregated on individual location pages.
- Last updated: 2026-05-25