Water Remediation Company

From Brisbanes CBD to Northern NSW, and Toowoomba to Redland Bay

Disaster Recovery Qld has been servicing water effected properties since 2011.
Water Remediation Companies in these areas have exploded in the past 5 years due to the impact of the weather.

Building companies have bought out national water restoration companies and decimated the Specialised Restoration Provider. Insurance companies are looking for faster, less payouts, and more cash settlements to remove liability and responsibility they advertise to their policy holders.
Our company has also taken a beating, we have loss key staff members to builders and national building/restoration companies in the attempt to provide better services for their clients. This sounds like a good plan, but without significant support and guidance we are seeing a lack of standards and “finished” claims.

Disaster Recovery Qld is family owned and operated with the owner Phill McGurk continually demonstrating 25+ years of experience to our staff members through on-line educational, an industry specific learning management system (LMS).
Disaster Recovery Qld proudly supports CARSI (www.carsi.com.au) the leading provider of CEC’s (continual educational credits) within the Cleaning and Restoration Industry Internationally.
Our technicians are provided with Certifications from the IICRC (Institute of Inspection, Cleaning and Restoration Certificates), the industries highest and only government recognised “Best Practices” for cleaning and restoration contractors.
24/7 Emergency Restoration Services – 1300 309 361

Water Damage Restoration Services Near Me

 

Accidents happen, burst pipe, overflow, flooding, sewage backup, home appliance malfunction, we have seen it all.
Disaster Recovery Qld supplies expert knowledge from our friendly office staff, our field technicians, our managers, and the owners.

Our steps:
1. Initial Consultation – One of the most critical steps. Our friendly office staff are trained to ask the necessary questions to provide you with the most valued information to assist claim triage, claim documentation, and correctly trained technician to attend.
2. Booking time – Critical to each claim. Through the triage, we can identify the urgency and often re-route a technician from other claims within 1 hour of your initial call.
3. Claim details – We attend these claims daily, this may be your 1st claim ever. We understand your position and will attempt to identify:

• Source of loss – Clean water, Grey water, Black water. Required to understand contamination levels.
• Remediation method – Every claim is different. Understanding the intricacy is imperal to identify potential risks, health risks, and also pets, contents, and living arangements.
• Extraction of any standing water – High powered industrial extraction machines, specialised extraction machines, and mops and squeegees can be used.
• Containment – Containment maybe used to prevent the spread of contaminates, reduce the area size, or to prevent entry to an area.
• Drying equipment – Commercial drying equipment includes dehumidifiers, air movers, air filtration devises (AFD’s), heat generation machines.
• Specialised drying – Equipment can include; direct drying systems, timber floor drying systems, and duct-it in systems.
• Monitoring – Essential to remediation is monitoring. Moisture meters, thermal image cameras, hygrometers, non-penetrative and penetrative meters identifies when the areas are back to dry standards or pre-loss conditions.
• Documentation – One of the most important steps to any claim. If its not recorded, it never happened. This covers both you and I against insurance fraud and non-payment issues.
• Final engagement – Disaster Recovery Qld is not a full service company and does not engage builders to rebuild after remediation. We specialise on being the best restoration company and leave the building to the trained and qualified builders. We like to play on our field.