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ICA SIGNIFICANT EVENT

NSW/QLD storms 3–8 April 2026. Declared by Insurance Council of Australia: 10 April 2026.

RESPONSE ACTIVE — HAWKESBURY-NEPEAN & ILLAWARRA

ICA Significant Event declared 10 April — NRPG advocates for your claim.

Name: NSW/QLD Storms April 2026 — ICA Significant Event
Start: 2026-04-03
End: 2026-04-08

NSW/QLD storms 3–8 April 2026. Primary impact: Hawkesbury-Nepean and Illawarra. $176 million in insured losses. 14,781 claims lodged.

Source: Insurance Council of Australia, Significant Events register, 10 April 2026.

Three steps — lodge your claim today

1
Document your damage — Photograph all damage before cleanup. Date-stamped photos are your primary evidence.
2
Lodge your claim — Submit in under 90 seconds on mobile. NRPG captures your evidence and submits to your insurer.
3
NRPG coordinates your restoration — IICRC-certified contractors attend, assess, and begin restoration. One contact, one timeline.

Lodge Your Storm Claim Now Speak to a Specialist

Privacy Notice (APP 3): Personal information collected through this service is used solely to connect you with an IICRC-certified restoration contractor and is handled in accordance with the Privacy Act 1988 (Cth). NRPG does not sell personal information to third parties.

ICA Significant Event Data — NSW/QLD storms 3–8 April 2026

$176M

Insured losses

14,781

Claims lodged

States affected (NSW/QLD)

10 Apr

Declaration date

Source: Insurance Council of Australia — Current Catastrophes, Significant Events register. insurancecouncil.com.au

First 7 Days After Storm Damage

Steps to protect your claim and your property in the critical first week.

Immediately

Document before cleanup

Photograph all visible damage — roof, walls, ceilings, contents, structural elements — before any removal or cleanup. Date-stamped photos and video are your primary claim evidence.

Day 1–2

Emergency safe repairs only

Tarpaulins, boarding, pumping — make safe repairs to prevent further damage. Keep all receipts. Do NOT commence permanent repairs until your insurer has assessed or authorised works in writing.

Day 1–3

Lodge your insurance claim

Lodge with your insurer as soon as possible. Catastrophe claim volumes are high — earlier lodgement secures earlier assessment. NRPG can lodge on your behalf and track assessor attendance.

Day 2–5

Independent damage assessment

NRPG's IICRC-certified contractors attend, assess, and produce an independent assessment report. This documentation supports your claim position with your insurer and, if needed, at AFCA.

Day 3–7

Begin approved drying and remediation

Once insurers authorise works, NRPG commences IICRC S500:2025-compliant drying and mould prevention immediately. Delays in drying increase mould risk and claim complexity.

If delayed

AFCA escalation pathway

Under the General Insurance Code of Practice, insurers must acknowledge claims within 10 business days. If your insurer is slow, escalate to AFCA (afca.org.au) at no cost. NRPG's independent documentation supports your AFCA submission.

If your insurer is slow or disputes your claim

The Australian Financial Complaints Authority (AFCA) investigates insurance disputes at no cost to you. Under the General Insurance Code of Practice, your insurer must acknowledge your claim within 10 business days and must keep you informed of progress. If they fail to do so, AFCA can intervene.

Lodge an AFCA Complaint General Insurance Code of Practice

What NRPG Does for You

From claim lodgement to completed repairs — one contact, one timeline.

Lodge in 90 Seconds

Lodge your claim in under 90 seconds on mobile. NRPG captures your evidence and submits to your insurer immediately.

Independent Documentation

NRPG provides IICRC-certified independent damage assessments that support your claim position with your insurer or at AFCA.

Full Restoration

Storm damage, water ingress, mould remediation (IICRC S500:2025/S520:2025) to structural repairs and rebuild — one contact, one timeline.

Frequently Asked Questions

What does the ICA Significant Event declaration mean for my claim?: An ICA Significant Event declaration activates industry-wide coordinated catastrophe response. Your claim is still lodged directly with your insurer. However, it means your insurer is required to prioritise catastrophe claims under the General Insurance Code of Practice. AFCA (Australian Financial Complaints Authority) can investigate delays at no cost to you if your insurer is slow to respond.
What should I do in the first 7 days after storm damage?: In the first 7 days: (1) Photograph all damage before any cleanup — date-stamped photos are your primary evidence. (2) Make safe emergency repairs only (tarpaulins, boarding windows) — keep all receipts. (3) Do not commence permanent repairs until your insurer has assessed or authorised works. (4) Lodge your insurance claim as soon as possible. (5) Contact NRPG for an independent damage assessment to support your claim position.
Are the Hawkesbury-Nepean and Illawarra areas covered?: Yes. The Hawkesbury-Nepean and Illawarra regions are the primary impact zones declared under the ICA Significant Event for NSW/QLD storms 3–8 April 2026. NRPG's contractor network operates across these regions.
What if my insurer delays or disputes my storm claim?: Under the General Insurance Code of Practice, your insurer must acknowledge your claim within 10 business days. If your insurer delays unreasonably, you can escalate to AFCA (afca.org.au) at no cost. NRPG provides independent IICRC-certified documentation that supports your claim position with your insurer or at AFCA.
Can NRPG help if I have already lodged a claim?: Yes. Even after you have lodged your claim, NRPG can coordinate the restoration work and provide independent damage assessments as supplementary documentation. Contact NRPG with your existing claim reference.

Lodge Your Storm Damage Claim

Hawkesbury-Nepean and Illawarra policyholders — lodge in 90 seconds on mobile. NRPG coordinates your claim and restoration from the first contact.

Lodge Your Claim Now

ICA Significant Event declared 10 April — NRPG advocates for your claim.

NSW/QLD storms 3–8 April 2026. Primary impact: Hawkesbury-Nepean and Illawarra. $176 million in insured losses. 14,781 claims lodged.

Source: Insurance Council of Australia, Significant Events register, 10 April 2026.

Three steps — lodge your claim today

1
Document your damage — Photograph all damage before cleanup. Date-stamped photos are your primary evidence.
2
Lodge your claim — Submit in under 90 seconds on mobile. NRPG captures your evidence and submits to your insurer.
3
NRPG coordinates your restoration — IICRC-certified contractors attend, assess, and begin restoration. One contact, one timeline.

First 7 Days After Storm Damage

Steps to protect your claim and your property in the critical first week.

Immediately

Document before cleanup

Photograph all visible damage — roof, walls, ceilings, contents, structural elements — before any removal or cleanup. Date-stamped photos and video are your primary claim evidence.

Day 1–2

Emergency safe repairs only

Tarpaulins, boarding, pumping — make safe repairs to prevent further damage. Keep all receipts. Do NOT commence permanent repairs until your insurer has assessed or authorised works in writing.

Day 1–3

Lodge your insurance claim

Lodge with your insurer as soon as possible. Catastrophe claim volumes are high — earlier lodgement secures earlier assessment. NRPG can lodge on your behalf and track assessor attendance.

Day 2–5

Independent damage assessment

NRPG's IICRC-certified contractors attend, assess, and produce an independent assessment report. This documentation supports your claim position with your insurer and, if needed, at AFCA.

Day 3–7

Begin approved drying and remediation

Once insurers authorise works, NRPG commences IICRC S500:2025-compliant drying and mould prevention immediately. Delays in drying increase mould risk and claim complexity.

If delayed

AFCA escalation pathway

If your insurer is slow or disputes your claim

What NRPG Does for You

From claim lodgement to completed repairs — one contact, one timeline.

Lodge in 90 Seconds

Lodge your claim in under 90 seconds on mobile. NRPG captures your evidence and submits to your insurer immediately.

Independent Documentation

NRPG provides IICRC-certified independent damage assessments that support your claim position with your insurer or at AFCA.

Full Restoration

Storm damage, water ingress, mould remediation (IICRC S500:2025/S520:2025) to structural repairs and rebuild — one contact, one timeline.

Frequently Asked Questions

What does the ICA Significant Event declaration mean for my claim?

An ICA Significant Event declaration activates industry-wide coordinated catastrophe response. Your claim is still lodged directly with your insurer. However, it means your insurer is required to prioritise catastrophe claims under the General Insurance Code of Practice. AFCA (Australian Financial Complaints Authority) can investigate delays at no cost to you if your insurer is slow to respond.

What should I do in the first 7 days after storm damage?

In the first 7 days: (1) Photograph all damage before any cleanup — date-stamped photos are your primary evidence. (2) Make safe emergency repairs only (tarpaulins, boarding windows) — keep all receipts. (3) Do not commence permanent repairs until your insurer has assessed or authorised works. (4) Lodge your insurance claim as soon as possible. (5) Contact NRPG for an independent damage assessment to support your claim position.

Are the Hawkesbury-Nepean and Illawarra areas covered?

Yes. The Hawkesbury-Nepean and Illawarra regions are the primary impact zones declared under the ICA Significant Event for NSW/QLD storms 3–8 April 2026. NRPG's contractor network operates across these regions.

What if my insurer delays or disputes my storm claim?

Under the General Insurance Code of Practice, your insurer must acknowledge your claim within 10 business days. If your insurer delays unreasonably, you can escalate to AFCA (afca.org.au) at no cost. NRPG provides independent IICRC-certified documentation that supports your claim position with your insurer or at AFCA.

Can NRPG help if I have already lodged a claim?

Yes. Even after you have lodged your claim, NRPG can coordinate the restoration work and provide independent damage assessments as supplementary documentation. Contact NRPG with your existing claim reference.

Lodge Your Storm Damage Claim

Hawkesbury-Nepean and Illawarra policyholders — lodge in 90 seconds on mobile. NRPG coordinates your claim and restoration from the first contact.

Lodge Your Claim Now