Hoarding Cleanup Services
Compassionate, non-judgemental hoarding cleanup and remediation. Our teams work with empathy and patience to restore safe, livable environments.
Our Hoarding Cleanup Process
Compassionate Consultation
We begin with a private, non-judgemental consultation to understand the situation. Where appropriate, we coordinate with mental health professionals and family members to develop a comfortable approach.
Systematic Sorting
Items are carefully sorted into categories: keep, donate, recycle, and dispose. We respect the individual’s attachment to belongings and work at a pace that feels manageable.
Biohazard Remediation
Once cleared, any areas with biological contamination (rodent droppings, mould, animal waste, decomposition) are professionally decontaminated to IICRC standards.
Deep Clean & Restoration
Complete deep cleaning of all surfaces, floors, and fixtures. Structural repairs are carried out as needed. The property is restored to a safe, livable condition.
Comprehensive Hoarding Cleanup Services
Compassionate Approach
Hoarding is a recognised mental health condition. Our teams are trained in trauma-informed care and work with empathy, patience, and respect throughout every engagement.
Staged Cleanup Plans
We understand that large-scale cleanouts can be overwhelming. We offer staged plans — room by room, level by level — at a pace the individual is comfortable with.
Biohazard Assessment
Hoarding environments often harbour biological hazards including rodent infestations, mould growth, animal waste, and decomposing organic matter requiring professional remediation.
Vermin & Pest Remediation
Coordination with licensed pest controllers for rodent, insect, and vermin removal. Full decontamination of pest-affected areas including droppings and nesting materials.
Structural Assessment
Evaluation of structural integrity compromised by excessive weight loading, moisture damage, pest damage, or neglected maintenance. Coordination with builders for repairs.
Ongoing Support
Connections to hoarding support groups, mental health professionals, and professional organisers to help maintain the restored living environment long-term.
Common Hazards in Hoarding Environments
Frequently Asked Questions
How do you approach someone who hoards with sensitivity?
All our team members receive specialised training in hoarding disorder awareness and trauma-informed engagement. We never force decisions, work at the individual’s pace, and maintain strict confidentiality. We can also coordinate with their mental health professional for a collaborative approach.
What health hazards are common in hoarding situations?
Common hazards include mould growth from poor ventilation and moisture, rodent and insect infestations, decomposing food and organic matter, blocked fire exits, structural overloading, and compromised electrical and plumbing systems. Our assessment identifies all hazards before work begins.
How long does a hoarding cleanup take?
Duration varies significantly based on the property size and level of accumulation. Small apartments may take 2-3 days, while larger properties with severe hoarding can take 1-3 weeks. Staged cleanups spread over multiple visits may take longer but are often more manageable for the individual.
Can you help with deceased estate hoarding situations?
Yes. We frequently assist families dealing with inherited properties affected by hoarding. We handle the full process including sorting, valuables identification, donation coordination, disposal, and biohazard remediation with care and discretion.
Do you donate or recycle items rather than disposing of everything?
Absolutely. We partner with local charities, op shops, and recycling facilities to divert as much as possible from landfill. Items in good condition are donated, recyclables are sorted appropriately, and only unsuitable items are disposed of responsibly.
Related Biohazard Services
Need Help with a Hoarding Situation?
Confidential, compassionate service. No judgement, just help.