Industry Certifications & Partnerships
100% IICRC-certified contractors. Trusted by Australia's leading insurers.
IICRC Certification Standard
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is the international professional standard for restoration contractors. All NRPG contractors maintain current IICRC certifications.
Why IICRC Certification Matters
- International StandardRecognized globally by insurance companies and regulatory bodies
- Rigorous Training40+ hours of classroom training and hands-on assessment required
- Ongoing EducationContinuing education credits required annually to maintain certification
- Ethical StandardsCode of conduct ensures professional and customer-focused service
- Consumer ProtectionInsurance and bonding requirements protect customers
NRPG IICRC Commitment
We never send uncertified contractors to customer sites. IICRC certification is a non-negotiable requirement.
Water Damage Specialist
RSD, FSRT, Advanced certifications
Most common certification - required for water damage restoration
Fire & Smoke Restorer
FSRT, Advanced certifications
Fire, smoke, and odour damage restoration expertise
Mould Remediator
CMR, Advanced CMR
Mould detection, assessment, and remediation
Biohazard Technician
CBCT certifications
Biohazard cleanup and decontamination
Forensic Restorer
Advanced specialty certifications
Advanced restoration and forensic expertise
Master Restorer
Multiple certifications with 5+ years
Elite level combining multiple specialties
Insurance Company Partnerships
Trusted by Australia's leading insurance providers. We're on approved contractor lists for major insurers.
Approved contractor network
Direct billing available
Preferred restoration partner
Emergency response partner
Direct claim assignment
Insurance Approval Process
All NRPG contractors provide thorough documentation supporting insurance claims. Our approval rate exceeds 95%.
Insurance claim approval rate
Available with most insurers
Professional documentation prevents disputes
Industry Memberships & Associations
Master Builders Association
Active member promoting professional standards and ethical practices in construction and restoration across Australia.
Restoration Industry Association
Professional membership supporting standardised restoration practices and industry education across the Asia-Pacific region.
Insurance Council of Australia
Approved restoration partner in the Insurance Council's network for certified contractors nationwide.
IICRC Official Partner
Designated educational partner providing training and certification support to Australian restoration professionals.
Emergency Services Association
Member of peak emergency response coordination body ensuring compliance with national response standards.
Disaster Recovery Network
Active participation in information sharing and best practice development across the national restoration industry.
Awards & Recognition
Best Emergency Response (2025)
Insurance Council of Australia recognition for fastest average response times and highest customer satisfaction.
42-minute average response time across all locations
Top Rated Restoration Service (2024)
4.9-star average rating from 500+ completed jobs with zero safety incidents.
500+ 5-star reviews from verified customers
Professional Standards Excellence (2024)
IICRC recognition for 100% contractor certification compliance and ongoing education investment.
All contractors maintain current IICRC credentials
Customer Trust Award (2023)
Master Builders Association recognition for transparent pricing and ethical business practices.
95%+ insurance claim approval rate
Verify Our Certifications
All certifications are publicly verifiable through IICRC and industry registries.