Privacy Policy

When you contact us for disaster recovery services, we collect:

• Contact information (name, email, phone number, address)
• Property details and damage assessment information
• Insurance information (if applicable)
• Photos and documentation of damage
• Communication records and service history

We use your information to:

• Provide emergency disaster recovery services
• Coordinate with insurance companies on your behalf
• Schedule and manage restoration work
• Send service updates and important notifications
• Improve our services and customer experience
• Comply with legal and regulatory requirements

We may share your information with:

• Our certified restoration technicians and contractors
• Insurance companies (with your consent)
• Partner restoration companies in your service area
• Government agencies as required by law
• Third-party services essential for restoration work

We never sell your personal information to third parties for marketing purposes.

When you submit a service request:

• Your information may be shared with qualified restoration partners in your area
• Partners are contractually obligated to protect your information
• Only partners who can service your specific needs receive your information
• You can opt-out of lead sharing at any time

We protect your information through:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to authorised personnel only
• Regular security audits and monitoring
• Compliance with Australian privacy laws

Under Australian Privacy Law, you have the right to:

• Access your personal information we hold
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

Our website uses:

• Essential cookies for website functionality
• Analytics cookies to improve user experience
• Google Analytics for website traffic analysis
• Facebook Pixel for service remarketing

You can disable cookies in your browser settings, though this may affect website functionality.

For privacy-related questions or concerns: