Terms of Service
Please read these terms carefully before using our platform and services.
Last updated: 5 March 2026
Legal Entity Notice
These Terms of Service ("Terms") are entered into between you ("User", "you", "your") and Disaster Recovery Pty Ltd (ABN: 85 151 794 142), trading as "Disaster Recovery", "NRPG" (National Restoration Partners Guild), and "Restore Assist" (collectively, "we", "us", "our"). Registered address: Brisbane, Queensland, 4076, Australia.
1. Acceptance of Terms
Agreement to be Bound
By accessing and using our platform (available at https://disasterrecovery.com.au and any associated applications or services), you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our platform or services.
These Terms apply regardless of whether you access our services under the trading name "Disaster Recovery", "NRPG", or "Restore Assist". All three trading names refer to the same platform and entity.
You must be at least 18 years of age and legally capable of entering into binding contracts under the laws of your jurisdiction.
Electronic Acceptance
You acknowledge that by clicking "I agree", registering an account, or using the platform, you are entering into a legally binding agreement electronically. This agreement is valid and enforceable pursuant to:
Electronic signatures and acceptances have the same legal effect as handwritten signatures under these Acts.
2. Service Description
Platform Services
Our platform provides a digital marketplace connecting property owners, insurers, and loss assessors with verified restoration and disaster recovery contractors. Our services include:
Platform Facilitator Disclaimer
We are a platform facilitator only. We do not perform restoration, remediation, or construction work directly. All contractors listed on the platform are independent businesses and are not our employees, agents, or subcontractors.
Any contract for restoration services is formed directly between you and the contractor. We are not a party to that contract and accept no liability for the performance, quality, or outcome of any work carried out by contractors accessed through our platform. We do not guarantee the availability, suitability, or qualifications of any contractor.
3. User Responsibilities
Account Security
- • Maintain confidential login credentials
- • Report unauthorised access immediately
- • Use strong, unique passwords
- • Keep contact information current
- • You are responsible for all activity under your account
Accurate Information
- • Provide truthful and accurate project details
- • Submit correct property and insurance information
- • Update changes to your details promptly
- • Verify insurance and licence details as required
- • Ensure uploaded documents are genuine
Lawful Use
- • Comply with all applicable Australian and NZ laws
- • Respect intellectual property rights
- • No fraudulent or deceptive practices
- • Professional communication standards
- • Do not circumvent the platform for direct contact
4. Pricing, Payments & GST
Pricing
Unless otherwise stated, all prices displayed on the platform are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable.
For New Zealand users, prices may be displayed in New Zealand Dollars (NZD) where relevant. GST at the applicable rate under the Goods and Services Tax Act 1985 (NZ) will be clearly indicated.
We reserve the right to modify pricing at any time. Price changes will not affect services already contracted or in progress.
Payment Terms
Payment Processing
Payments are processed securely through third-party payment processors (e.g., Stripe). We do not store your full credit card details on our servers.
Platform Fees
Platform fees, if applicable, will be clearly disclosed prior to any transaction. A tax invoice compliant with the A New Tax System (Goods and Services Tax) Act 1999 (Cth) will be provided for all applicable charges.
Refund Policy
Refund requests are assessed on a case-by-case basis. Platform fees are generally non-refundable unless otherwise required by Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.
5. Consumer Guarantees
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
- Cancel your service contract
- Receive a refund for the unused portion
- Seek compensation for reasonably foreseeable loss or damage
New Zealand Consumer Protections
If you are a consumer in New Zealand, your rights under the following legislation are not affected by these Terms:
Consumer Guarantees Act 1993 (NZ)
Services must be carried out with reasonable care and skill, be fit for purpose, and be completed within a reasonable time.
Fair Trading Act 1986 (NZ)
We will not engage in misleading or deceptive conduct, false representations, or unfair practices.
Contract and Commercial Law Act 2017 (NZ)
Applicable provisions regarding contractual remedies and fair contracting apply to New Zealand users.
6. Intellectual Property
Our Intellectual Property
All content, features, and functionality of the platform — including but not limited to text, graphics, logos, icons, images, software, and the compilation thereof — are owned by Disaster Recovery Pty Ltd and are protected by Australian and international copyright, trademark, and other intellectual property laws. The names "Disaster Recovery", "NRPG", "National Restoration Partners Guild", and "Restore Assist" are our trading names and may not be used without our prior written consent.
User-Generated Content
By uploading content (including photos, documents, and project descriptions) to the platform, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content solely for the purpose of operating and improving the platform. You retain all ownership rights in your content and may request its removal at any time, subject to any legal retention obligations.
7. Limitation of Liability
To the maximum extent permitted by law (and subject to Section 5 — Consumer Guarantees), our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount of platform fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, goodwill, or anticipated savings, whether arising in contract, tort (including negligence), statute, or otherwise.
We are not responsible for any loss or damage arising from: the acts or omissions of contractors; the quality, safety, or legality of any work performed; any dispute between you and a contractor; or any failure by a contractor to hold appropriate licences, insurance, or qualifications.
8. Prohibited Activities
You Must Not
- ✕Circumvent the platform to contact contractors directly and avoid platform fees
- ✕Submit false, misleading, or fraudulent information
- ✕Attempt to access, hack, or disrupt the platform's security or infrastructure
- ✕Use the platform for any illegal or unauthorised purpose
- ✕Engage in harassment, discrimination, or inappropriate communication
Consequences
- ✕Scrape, crawl, or use automated means to access the platform without written permission
- ✕Impersonate another person, business, or entity
- ✕Use the platform to distribute spam, malware, or unsolicited communications
- ✕Interfere with another user's use and enjoyment of the platform
Breach of these provisions may result in immediate suspension or termination of your account, without notice, and we reserve the right to pursue legal remedies.
9. Termination & Suspension
Your Right to Terminate
You may close your account and cease using the platform at any time by contacting us at support@disasterrecovery.com.au. Termination does not relieve you of any outstanding obligations, including payment of any fees owed prior to termination. Upon termination, your right to access the platform ceases immediately.
Our Right to Terminate
We may suspend or terminate your account at any time if you breach these Terms, engage in prohibited activities, fail to pay outstanding fees, or if we reasonably believe your account poses a risk to the platform, other users, or third parties. We will endeavour to provide notice prior to termination where practicable, except in cases of serious breach.
10. Dispute Resolution
We are committed to resolving disputes fairly and efficiently. If you have a complaint or dispute regarding our services, the following process applies:
Internal Resolution
Contact us at support@disasterrecovery.com.au. We aim to acknowledge complaints within 2 business days and resolve within 14 business days.
External Dispute Resolution
If unresolved, you may refer the matter to an appropriate external dispute resolution body, such as a relevant industry ombudsman or mediation service.
QCAT / Courts
As a last resort, disputes may be referred to the Queensland Civil and Administrative Tribunal (QCAT) or the courts of Queensland, Australia.
11. Governing Law & Jurisdiction
Australian Users
These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia, and any courts of appeal from them, for the resolution of any dispute arising under or in connection with these Terms.
New Zealand Users
If you are accessing the platform from New Zealand, these Terms are also subject to the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ), and the Contract and Commercial Law Act 2017 (NZ) to the extent they apply. Nothing in these Terms limits your statutory rights as a New Zealand consumer. Disputes involving New Zealand consumers may be referred to the Disputes Tribunal of New Zealand where applicable.
12. General Provisions
Amendments
We reserve the right to update or modify these Terms at any time. Material changes will be communicated by email or by prominent notice on the platform at least 14 days prior to taking effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must cease using the platform.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and any supplementary terms, constitute the entire agreement between you and us regarding your use of the platform.
Waiver
No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any successor or affiliate without your consent.
Contact Us
support@disasterrecovery.com.au
For questions about these terms, legal matters, or complaints
Disaster Recovery Pty Ltd
Brisbane, Queensland
Queensland 4076
Australia