Disaster Recovery Melbourne

When disaster strikes in Melbourne, every minute counts. Our network of certified restoration professionals provides 24/7 emergency response across Melbourne and the wider Victoria region, delivering rapid water extraction, fire damage restoration, mould remediation, and storm damage repair.

As an approved provider for all major Australian insurers, we handle the entire claims process on your behalf — meaning no upfront costs for insured events. Our local Melbourne teams understand the unique challenges properties face in this area, from flash flooding to wind damage, and carry the specialist equipment needed for any scale of restoration.

Whether you need emergency board-up at 2am or a comprehensive restoration plan for a commercial property, our Melbourne contractors are IICRC-certified and ready to respond within 60 minutes across the local area.

Properties in Melbourne face specific environmental risks that require specialist restoration knowledge. The most common emergencies our local teams respond to include:

• Flash flooding — a leading cause of property damage claims in the Melbourne area, requiring immediate professional response to prevent secondary damage.
• Wind damage — a leading cause of property damage claims in the Melbourne area, requiring immediate professional response to prevent secondary damage.
• Bushfire proximity — a leading cause of property damage claims in the Melbourne area, requiring immediate professional response to prevent secondary damage.
• Burst pipes from cold snaps — a leading cause of property damage claims in the Melbourne area, requiring immediate professional response to prevent secondary damage.

Understanding these regional risks means our Melbourne teams arrive prepared with the right equipment and expertise, reducing restoration time and minimising total damage to your property.

When you contact us for an emergency in Melbourne, our response follows a proven four-stage process designed to protect your property and get your life back to normal as quickly as possible:

1. Immediate response (within 60 minutes) — Our nearest Melbourne-based team is dispatched. We secure the property, stop ongoing damage, and perform an initial assessment.
2. Damage assessment and insurance liaison — We document all damage with photos and moisture readings, then contact your insurer directly to initiate your claim.
3. Professional restoration — Using industrial-grade equipment including dehumidifiers, air scrubbers, and thermal imaging cameras, we restore your property to pre-loss condition.
4. Final inspection and sign-off — We conduct moisture mapping and air quality testing to confirm the restoration meets Australian Standards before handing back your property.

Our Melbourne disaster recovery network covers the entire metropolitan area and surrounding suburbs, with contractors strategically positioned for rapid response times.

We service all suburbs and surrounding areas within Melbourne and the broader Victoriaregion. Our network extends to regional centres, ensuring no property is too remote for our emergency response teams.

All our Melbourne contractors hold current IICRC certification, WorkSafe licences, and are approved by major insurers including AAMI, Suncorp, Allianz, NRMA, QBE, and more. We direct-bill your insurer so there are no out-of-pocket expenses for covered events.

How quickly can you respond in Melbourne?

Our Melbourne teams target a 60-minute response time for emergencies. We operate 24 hours a day, 7 days a week, including public holidays. After-hours and weekend callouts incur no additional charges.

Do you work with my insurer?

Yes. We are approved providers for all major Australian insurers and direct-bill on your behalf. This means no upfront costs for covered events — we handle the paperwork and claims process so you can focus on getting back to normal.

What types of damage do you repair in Melbourne?

Our Melbourne network handles water damage, fire and smoke damage, mould remediation, storm and cyclone damage, flood recovery, sewage cleanup, biohazard decontamination, and trauma scene restoration. No job is too large or too small.

Are your Melbourne technicians certified?

Every technician in our Melbourne network holds current IICRC certification (the international gold standard for restoration), plus relevant state-specific licences including WorkSafe and asbestos awareness where required.