Accessibility Statement

Disaster Recovery Australia is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide array of disabilities.

• Semantic HTML structure with proper heading hierarchy
• ARIA landmarks and labels for screen reader navigation
• Sufficient colour contrast ratios throughout the site
• Keyboard-navigable interactive elements
• Descriptive alt text for images
• Responsive design that works across devices and zoom levels
• Clear, consistent navigation patterns

We recognise that during an emergency, accessibility is critical. Our claim submission system is designed to be usable by assistive technologies, and our 24/7 service ensures help is available to all Australians regardless of ability.

If you are experiencing a property emergency and have difficulty using our website, please use our contact form at /contact and we will prioritise your request.

We welcome your feedback on the accessibility of the Disaster Recovery Australia website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Via our online contact form

We aim to respond to accessibility feedback within 2 business days.