ISO Certified

International quality management and environmental standards. When you choose a disaster recovery provider with ISO Certification credentials, you are choosing a team that has met rigorous professional standards for training, equipment, and quality of work.

ISO Certification certification is not just a badge — it represents ongoing commitment to professional development, adherence to industry best practices, and accountability to national and international standards. For you as a property owner, this translates to better outcomes, fewer complications, and confidence that the restoration has been done properly.

All contractors in our network hold current ISO Certification certification and maintain it through continuous professional development. This is verified annually as part of our quality assurance program.

Achieving and maintaining ISO Certification certification requires meeting demanding professional standards across several areas:

• Formal training — Technicians must complete accredited training courses covering theory, practical application, and assessment in their area of specialisation.
• Practical experience — A minimum number of supervised restoration hours are required before certification is granted, ensuring real-world competence.
• Ongoing education — Certified professionals must complete continuing education requirements to maintain their credentials, staying current with evolving standards and technologies.
• Code of ethics — Certified practitioners commit to professional conduct, honest communication, and quality workmanship in every engagement.
• Compliance audits — Certification bodies may conduct periodic audits to verify that certified professionals continue to meet required standards.

Hiring uncertified or underqualified restoration contractors is one of the most common and costly mistakes property owners make after a disaster. Here is why ISO Certificationcertification matters:

• Insurance acceptance — Major insurers require restoration to be performed by certified professionals. Uncertified work may void your claim or result in disputes.
• Quality assurance — Certified contractors follow documented procedures and quality benchmarks, reducing the risk of incomplete restoration or recurring problems.
• Health and safety — Disaster restoration can involve hazardous materials, contaminated water, and structural risks. Certified technicians are trained to manage these safely.
• Correct methodology — Different damage types require specific restoration protocols. Certified professionals know which methods to apply and when.
• Accountability — Certification provides a recourse pathway if work does not meet standards, through the certifying body's complaints and review process.

Every contractor in our nationwide network maintains current ISO Certification certification along with additional credentials relevant to their service area:

• IICRC certification — The international gold standard for restoration, cleaning, and inspection. Our technicians hold certifications in water damage restoration (WRT), fire and smoke restoration (FSRT), and mould remediation.
• WorkSafe licences — Current state-specific workplace health and safety licences and registrations.
• Asbestos awareness — All technicians complete asbestos identification and management training, with specialist removal licences held by senior team members.
• First aid and CPR — Current first aid certification for all field technicians.
• Police clearances — All contractors hold current national police checks, essential for work in residential, healthcare, and educational settings.

How do I verify that a contractor holds ISO Certification certification?

You can ask to see the contractor's certification card or certificate. All our network contractors provide proof of certification on request, and we verify credentials annually as part of our quality assurance process.

Does my insurer require certified contractors?

Most major Australian insurers require or strongly prefer certified restoration professionals. Using uncertified contractors may result in claim disputes or voided coverage. Our approved-provider status with all major insurers confirms we meet their certification requirements.

What happens if the certification has lapsed?

We do not allow contractors with lapsed certifications to work on our projects. Our system tracks certification expiry dates and automatically flags contractors who need to renew before being assigned new jobs.