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Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to improve performance, and to provide information to the website operator.
Similar technologies — including local storage, session storage, and pixel tags — serve comparable purposes and are also covered by this policy. We refer to all of these collectively as "cookies" throughout this document.
This Cookie Policy should be read alongside our Privacy Policy, which sets out how we handle personal information collected through our website and claim intake platform.
We use the following categories of cookies on our website:
These cookies are required for the website to function and cannot be switched off. They are set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for — such as submitting a claim — cannot be provided.
These cookies allow us to count visits and understand how visitors interact with our website so we can improve performance. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages.
These cookies are only set if you opt in via our cookie banner. They power anonymised session replay and heatmap analysis so we can improve the claim form and other interactive surfaces.
These cookies are only set if you opt in via our cookie banner. We use them for ad retargeting on Facebook and Instagram if and when we run paid campaigns. They are not active unless you accept the Marketing tier.
Where you proceed to payment, Stripe (our payment processor) sets its own cookies to enable secure payment processing and fraud prevention. These cookies are governed by Stripe's Privacy Policy. We do not control these cookies.
All optional cookies are off by default. Analytics, product experience, and marketing cookies only activate when you opt in via the cookie banner on first visit. You can change your choices anytime using the Cookie Preferences link in our footer.
Cookies are either session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a defined period).
_ga cookie persists for 2 years; _gid for 24 hours.You can clear cookies at any time through your browser settings. Clearing cookies may affect website functionality, including resetting form progress.
You can control and manage cookies in several ways:
Most browsers allow you to refuse, delete, or be notified when cookies are set. The method varies by browser:
Please note that disabling strictly necessary cookies will impair the website's functionality, including the ability to submit a claim.
You can prevent Google Analytics from collecting data about your visits by installing the Google Analytics Opt-out Browser Add-on.
On your first visit, our cookie banner lets you accept, reject, or fine-tune each cookie tier (Analytics, Product experience, Marketing, AI Translation). Your choice is stored locally on your device. You can change your choice anytime using the Cookie Preferences link in our footer. We use Google Consent Mode v2 so that analytics and marketing tags respect your choice immediately, without reload.
Some browsers transmit a "Do Not Track" signal to websites. Because there is no agreed standard for how websites should respond, our website does not currently alter its behaviour in response to Do Not Track signals. If a standard is adopted, we will review our approach.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. This policy was last updated on 23 April 2026.
If you have any questions about how we use cookies, or if you would like to exercise your rights under our Privacy Policy, please contact us through our contact form.