Our Role

Our platform operates as a facilitator and marketplace that connects property owners, insurers, and loss assessors with independent restoration and disaster recovery contractors.

We are not a restoration company, building contractor, insurer, loss assessor, financial adviser, or legal adviser. We do not perform any restoration, remediation, construction, or repair work.

All contractors accessible through our platform are independent businesses. They are not our employees, agents, partners, subcontractors, or representatives. We do not supervise, direct, or control the work of any contractor.

What We Do Not Guarantee

Contractor Responsibility

Any contract for restoration, remediation, or construction services is formed directly between you and the contractor. We are not a party to that contract. The contractor is solely responsible for:

• The quality and standard of workmanship
• Compliance with building codes, standards, and regulations
• Holding valid and current licences and permits
• Maintaining adequate insurance coverage
• Occupational health and safety compliance
• Providing warranties for their own work

Your Due Diligence

While we take reasonable steps to verify contractor credentials, you should conduct your own due diligence before engaging any contractor. We recommend:

• Verifying the contractor's licence with the relevant state or territory authority
• Requesting proof of insurance (public liability and professional indemnity)
• Obtaining a written quote and scope of work before commencing
• Checking references and reviews from previous clients
• Ensuring a written contract is in place before work begins

Insurance Disclaimer

We are not an insurance company, insurance broker, or insurance adviser. Any information displayed on the platform regarding insurance (including but not limited to cost estimates, coverage information, or claim processes) is provided for general informational purposes only and does not constitute insurance advice.

You should consult with your insurance provider or a qualified insurance professional regarding your specific policy, coverage, and claim entitlements.

Limitation of Our Liability

Subject to the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 (which cannot be excluded), we exclude all liability for:

Estimates Are Indicative Only

Any cost estimates, rate schedules, or pricing information displayed on the platform are provided for general guidance only. They are based on industry averages and typical project parameters, and may not reflect the actual cost of your specific project.

Actual costs may vary significantly based on factors including project scope, location, access difficulties, material availability, urgency, and individual contractor pricing. Always obtain a formal written quote from the contractor before proceeding.

Third-Party Content

Our platform may contain links to third-party websites, resources, or content. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. Accessing third-party content is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

No Guarantee of Availability

We do not guarantee that the platform will be available at all times. The platform may be temporarily unavailable due to scheduled maintenance, system updates, technical failures, or circumstances beyond our control. We will endeavour to provide advance notice of planned downtime where possible but accept no liability for any loss caused by platform unavailability.

Information Accuracy

While we take reasonable steps to ensure the accuracy and currency of information on the platform, we do not warrant that all information is complete, accurate, reliable, or current. Information provided by contractors (including qualifications, availability, and pricing) is supplied by them and has not been independently verified by us unless otherwise stated.