April 13 — TC Maila Landfall & Alfred Insurance: Two Events, One Window

Tropical Cyclone Maila has been upgraded to Category 5 with sustained winds of 215 km/h and is tracking directly toward the Far North Queensland coast. BOM has forecast landfall impacts across the Cairns to Cape York corridor, with April 13 representing the peak convergence date in the 11–14 April 2026 window.

Category 5 conditions include destructive winds exceeding 200 km/h, storm surge along the coastline, and intense rainfall causing flash flooding and riverine inundation. The FNQ coast from Cairns to Cape York is on high alert, with postcodes 4870 (Cairns), 4877 (Port Douglas), 4873 (Kuranda), 4874 (Mossman), 4880 (Atherton Tablelands), and 4895 (Daintree) identified as primary impact zones.

NRPG certified contractors are pre-positioned across all affected postcodes. Claims can be lodged online 24/7 at disasterrecovery.com.au/claim. Contractor dispatch occurs within 60 minutes of emergency services issuing the all-clear for affected areas.

Do NOT enter a damaged property until emergency services confirm the all-clear.

PERILS has released its final insured loss estimate for Ex-Tropical Cyclone Alfred at AU$1.877 billion — the largest insured cyclone loss on a current-value basis since Cyclone Debbie in 2017. The figure covers over 132,000 ICA claims across Queensland and northern New South Wales.

The Alfred loss breakdown: personal lines account for 70% of the total, commercial property 26%, and motor 4%. This distribution reflects the widespread residential impact of Alfred's wind, water ingress, and flooding across the affected region.

If your Alfred claim is still open, underpaid, or disputed — you have options. The PERILS final loss confirmation does not close your claim window. Most policies allow supplementary lodgement for underpaid or disputed claims. Where your insurer has stalled or underpaid, escalation to the Australian Financial Complaints Authority (AFCA) is available at no cost to you.

NRPG provides full documentation packs for both new TC Maila claims and ongoing Alfred disputes — including IICRC-certified scope of works, psychrometric drying logs, and insurer correspondence management.

Whether you need emergency make-safe after TC Maila or are still resolving an Alfred water damage dispute, lodge at disasterrecovery.com.au/claim.

NRPG is IICRC-certified, operating 24/7, with insurer correspondence managed on your behalf. Services include:

• TC Maila emergency response: Emergency make-safe, roof tarping, structural drying, and water damage remediation. 60-minute response post-clearance across postcodes 4870, 4877, 4873, 4874, 4880, and 4895.
• Alfred claim escalation: Full documentation packs for underpaid or disputed claims. IICRC-certified scope documentation to support AFCA escalation.
• Dual-event properties: If your property was damaged by Alfred and sustains additional TC Maila damage, NRPG manages both claims with clearly delineated documentation for separate lodgement.