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Tropical Cyclone Alfred caused unprecedented damage across Queensland and NSW. To date, 132,000+ claims have been lodged. PERILS has confirmed a final insured loss of AU$1.877 billion — the largest insured cyclone loss on a current-value basis since Cyclone Debbie in 2017 (PERILS final estimate, released 13 April 2026). Insurers are stretched. Assessors are booked weeks out. It's not personal — it's systemic pressure. But you don't have to wait alone. NRPG specialises in getting stuck claims unstuck.
Typical wait time for an insurer-assigned assessor is 4–8 weeks after a major event. NRPG coordinates faster assessment and escalates priority with insurer claims teams to reduce this wait.
When the insurer and policyholder disagree on what's covered, resolution can take an additional 4–12 weeks. NRPG brings independent IICRC-certified assessment to break deadlocks and substantiate the full scope of damage.
Insurers sometimes delay releasing funds while negotiating quotes with their preferred contractors. NRPG pushes for repair approval in writing and holds insurers to documented timelines.
NRPG formally escalates with the insurer's senior claims team, backed by detailed scope reports and photographic evidence. This moves a claim from the general queue to a decision-maker.
We speak the insurer's language — negotiating assessor dispatch, scope agreements, and settlement timelines using the documentation and standards insurers recognise.
Where a deadlock exists, NRPG coordinates independent IICRC-certified assessors to produce a binding scope report that insurers and AFCA accept as authoritative.
Two recent rulings demonstrate that insurers are being held to account for underpayment and poor claims handling:
Court ordered Youi to pay $115,765 to a policyholder after the insurer disputed the full scope of storm damage. The ruling confirmed the policyholder's entitlement to the full restoration cost as documented by an independent assessor.
AFCA upheld a complaint against IAG and required payment of $89,000 additional settlement to a homeowner whose claim was underpaid. AFCA found the insurer's initial assessment undervalued the structural damage.
These rulings establish that independent documentation from IICRC-certified assessors carries significant weight in both AFCA and court proceedings.
Ex-TC Alfred has been declared a Cyclone Event under the Australian Reinsurance Pool Corporation (ARPC) scheme. This affects how some cyclone damage claims are handled by your insurer, as a portion of cyclone losses are reinsured through the ARPC pool.
Your insurer should advise you how ARPC affects your specific policy. If you are unsure whether your policy includes cyclone cover under the ARPC scheme, ask your insurer directly or contact the Australian Financial Complaints Authority (AFCA) for guidance.
Follow these steps in order:
The following 16 Queensland LGAs were declared under the Disaster Recovery Funding Arrangements (DRFA) for Ex-TC Alfred:
See the full event page for financial assistance details: Ex-Cyclone Alfred QLD 2025
Get connected with IICRC certified contractors in your area
Get your claim moving