TC Maila Recovery — Damage Restoration and Claims

1. Wait for official emergency services all-clear before leaving shelter or entering your property.
2. Do NOT re-enter until Queensland Police, SES, or BOM confirms conditions are safe — the eye creates a deceptive calm; violent conditions return as the eye passes.
3. Once cleared: photograph ALL damage before touching anything. Timestamped photographic evidence is critical for your ARPC Cyclone Pool claim.
4. Lodge your claim at disasterrecovery.com.au/claim — NRPG is deployed and will dispatch within 60 minutes of clearance for your area.
5. Contact your insurer to notify of loss — this triggers your ALE (Additional Living Expenses) benefit if your property is uninhabitable.
6. Do NOT accept the first contractor who arrives uninvited — confirm IICRC certification before allowing any restoration work.

NRPG IICRC-certified contractors are deployed across the full TC Maila impact corridor and available within 60 minutes of post-clearance for the following services:

• Emergency make-safe: Roof tarping, boarding, and temporary fencing to secure the property immediately post-impact.
• Water extraction and structural drying: Commercial-grade extraction and drying to IICRC S500:2025 with psychrometric logging.
• IICRC-certified documentation: Full scope assessment and documentation packs for ARPC Cyclone Pool claim lodgement.
• Mould prevention treatment: Antimicrobial treatment applied in FNQ's tropical heat to prevent mould establishment during the drying phase.
• Multi-trade coordination: Full project management for combined structural, water, and mould losses — single point of contact through the entire restoration.

The Australian Reinsurance Pool Corporation (ARPC) Cyclone Pool applies to residential and eligible commercial properties in FNQ and other designated cyclone-prone postcodes. For TC Maila claims:

• Lodge your claim as cyclone damage and water ingress — not flood. Cyclone and associated water ingress are pool-covered perils; overland flood is a separate category.
• Your insurer manages the claim on behalf of the pool — your policyholder rights are unchanged. Timeframes and assessment standards remain the same.
• If your claim is underpaid or disputed, AFCA (Australian Financial Complaints Authority) escalation is available at no cost to you — your rights under the ARPC pool are the same as under a standard policy.
• NRPG provides full documentation packs — psychrometric drying logs, photographic evidence, scope of works, and supporting materials — that satisfy ARPC Cyclone Pool claim requirements.

NRPG response status across the TC Maila impact corridor:

Cairns (4870): Deployed — 60-minute post-clearance response.

Northern Beaches (4878–4879): Deployed — 60-minute post-clearance response.

Port Douglas / Daintree (4877 / 4895): Deployed — 60-minute post-clearance response.

Mossman (4873 / 4874): Deployed — 60-minute post-clearance response.

Innisfail / Cassowary Coast (4860): Deployed — 60-minute post-clearance response.

Townsville corridor (4810–4814): Coordinated response — 90-minute post-clearance response.

Mackay (4740): Coordinated response — 90-minute post-clearance response.