Emergency Response FAQs

Ensure safety first - evacuate if necessary. Turn off water/electricity if safe. Document damage with photos. Submit our online form immediately. Do not attempt major cleanup yourself.

Yes, our online system and contractor network operate 24/7/365 including weekends and holidays. After-hours surcharges may apply but are insurance covered.

Emergency service: Immediate response for active damage, 30-60 minute response, prevents secondary damage. Scheduled service: For non-urgent repairs, planned within 1-3 days, often lower cost.

Consider: Response time, specific experience with your damage type, customer reviews, included services, warranty offered. All our contractors meet minimum standards, so choose based on your specific needs.

We cover all of Australia through our certified contractor network. Major cities have multiple contractors. Regional and remote areas are serviced through extended radius partnerships.