Frequently Asked Questions

We guarantee a 1-hour emergency response time for Brisbane, Ipswich, and Logan areas. Our 24/7 emergency team is always ready to deploy immediately upon receiving your call at 1300 309 361.

Yes, we operate 24 hours a day, 7 days a week, 365 days a year. Water damage, fires, and floods don't wait for business hours, and neither do we.

We service all of Brisbane, Ipswich, Logan, and surrounding areas including Gold Coast and Sunshine Coast for major disasters. Our headquarters in Wacol allows rapid response throughout Southeast Queensland.

Yes, we're preferred contractors for major insurers including IAG (NRMA, CGU, SGIO), Suncorp (AAMI, GIO), QBE, RACQ, Allianz, and others. We handle the entire claims process on your behalf.

Absolutely. We provide detailed documentation, photos, moisture readings, and comprehensive reports that insurance companies require. We liaise directly with your insurer and loss adjuster to streamline the process.

We work with both insured and uninsured customers. We provide transparent pricing and can arrange payment plans for larger restoration projects. Contact us for a free assessment and quote.

Most residential water damage restoration takes 3-5 days for drying, depending on the extent of damage. Complete restoration including repairs may take 1-2 weeks. We provide detailed timelines after our initial assessment.

In many cases, yes. If we respond quickly (within 24-48 hours), we can often save carpets, rugs, and furniture through professional extraction, drying, and cleaning. Each situation is assessed individually.

We use industrial dehumidifiers, air movers, and antimicrobial treatments. We monitor moisture levels daily and don't consider a job complete until materials reach safe moisture content levels (usually below 16%).

Yes, mould can cause respiratory issues, allergies, and other health problems, especially for children, elderly, and those with compromised immune systems. Professional remediation is essential for safe removal.

Small areas (under 10m²) typically take 1-2 days. Larger infestations may require 3-5 days or more. We contain the area, remove affected materials, treat surfaces, and verify clearance with testing.

When properly remediated and the moisture source is eliminated, mould should not return. We address the root cause, not just visible growth, and provide prevention recommendations.

Costs vary significantly based on damage extent. Water damage typically ranges from $1,500-$8,000, fire restoration from $3,000-$25,000+. We provide free assessments and detailed quotes.

Yes, we understand disasters are unexpected. We offer flexible payment plans for uninsured customers and can discuss options during your free consultation.

Yes, we provide comprehensive warranties on our work. We're fully insured with $20 million public liability coverage and all work meets Australian Standards and IICRC guidelines.

We're IICRC certified in water damage restoration, fire and smoke restoration, mould remediation, and biohazard cleaning. We're also members of the Restoration Industry Association (RIA) and CARSI.

Yes, all our work complies with AS/NZS standards including AS 3500 (plumbing), AS 4349 (building inspections), and IICRC S500 (water damage) and S520 (mould) standards.

All our technicians undergo extensive training and hold relevant certifications. We're developing Australia's first ASQA-approved restoration training course to maintain industry-leading standards.