Frequently Asked Questions
Get answers to common questions about disaster recovery, insurance claims, and our contractor network.
General Questions
Common questions about our disaster recovery services
Water Damage FAQs
Everything about water damage restoration
Fire & Smoke Damage FAQs
Fire and smoke restoration questions answered
Mould Remediation FAQs
Important information about mould removal
Insurance Claims FAQs
Navigate the insurance claim process
Emergency Response FAQs
Critical information for disaster emergencies
Quick Answers to Top Questions
How does your online system work?
Fill out our form, select your service radius (20-100km), and receive multiple quotes from IICRC certified contractors within 30-60 minutes.
Why is there a $2,200 minimum fee?
This covers emergency response, professional assessment, equipment, certified technicians, and insurance documentation - preventing thousands in secondary damage.
Is insurance coverage available?
Yes, most disasters are insurance covered. Our contractors bill insurance directly so you only pay your excess.