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ANZ's Trusted Disaster Recovery Network

Fire & Smoke Damage FAQs

Everything about fire damage restoration

Never enter until fire services declare it safe and structural integrity is confirmed. Dangers include structural collapse, toxic fumes, electrical hazards, and contaminated air. Wait for professional assessment.
Complete odour removal requires: Thermal fogging, ozone treatment, hydroxyl generators, HEPA air filtration, sealing affected surfaces, and sometimes removing porous materials. DIY methods only mask odours temporarily.
Many items can be restored: Metal and glass items, some electronics after professional cleaning, hard non-porous surfaces, some clothing and textiles. Items usually unsalvageable: Food, medicines, cosmetics, heavily charred materials.
Minor smoke damage: 3-7 days. Moderate fire damage: 2-4 weeks. Major structural damage: 2-6 months. Timeline includes assessment, cleaning, repairs, and reconstruction as needed.
Most policies cover fire damage comprehensively including structure, contents, additional living expenses, and smoke damage. Coverage limits and deductibles apply. Document everything for claims.

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