Insurance Claims FAQs

Our contractors bill you (the property owner) directly, which means work can begin immediately without waiting for insurer approval. Once work is complete, we provide all documentation — scope of works, photos, reports — that your insurer needs to process your reimbursement claim. Flexible payment plans are available through our finance partner, <a href="https://www.bluefirefinance.com.au" target="_blank" rel="noopener noreferrer">Blue Fire Finance</a>.

We can help appeal denials by providing additional documentation, expert reports, and clarification. Many initial denials are overturned with proper supporting evidence.

Most insurers accept our contractors' quotes immediately due to their certification and reputation. Our online system provides multiple quotes automatically for comparison.

Keep your policy number, claim number, photos of damage, and any correspondence. Our contractors handle technical documentation, moisture readings, and restoration reports.

Emergency mitigation starts immediately. Initial approval usually within 24-48 hours. Full claim settlement varies from 1-4 weeks depending on damage extent and insurer.