Referral Partner Program for Commercial Cleaners

You know the line between cleaning and restoration better than anyone. Most of the time, the job is straightforward — post-construction clean, regular maintenance, end-of-lease turnaround. But sometimes you walk into a site and immediately know this is beyond cleaning scope. That is when you need a restoration partner on speed dial.

Standing water or active water ingress

If there is standing water on the floor — from a burst pipe, overflowing fixture, roof leak or storm damage — this is not a cleaning job. Standing water requires emergency extraction with truck-mounted or portable extraction units, structural drying with commercial dehumidifiers and air movers, moisture mapping to identify water migration behind walls and under flooring, and monitoring over multiple days until drying targets are met. Without proper extraction and drying, mould growth begins within 24 to 48 hours — and mould remediation is an entirely separate scope again.

Structural damage

If walls are bowed, ceilings are sagging, flooring is buckled, or there is visible damage to structural elements, this requires assessment by an IICRC-certified restoration technician. Structural damage often indicates hidden moisture or fire compromise that is not visible to the naked eye. Cleaning over structural damage does not fix it — it conceals it, and that creates liability for everyone involved.

Mould behind walls or in concealed cavities

Surface mould on visible tiles or grout can be part of a cleaning scope. But mould growing behind plasterboard, inside wall cavities, under flooring or in ceiling spaces requires specialist remediation under IICRC S520 standards. This involves containment, negative air pressure, HEPA filtration and often demolition of affected materials. It is not something that can be addressed with surface cleaning products.

Fire and smoke damage

Smoke damage is deceptive. What looks like surface soot is actually acidic residue that corrodes metals, etches glass and permanently stains porous surfaces if not treated correctly within days. Smoke particles penetrate deep into soft furnishings, HVAC systems and wall cavities. Professional fire restoration requires ozone treatment, thermal fogging, specialist soot removal techniques and often full content pack-out and cleaning in a controlled off-site facility.

Sewage backup and biohazard

Any sewage overflow is classified as Category 3 contamination under IICRC S500 standards — the highest contamination level. This requires specialist personal protective equipment, antimicrobial treatment, removal of all porous materials that contacted the sewage, and clearance testing before the space can be reoccupied. Biohazard situations — blood, bodily fluids, chemical spills — carry similar requirements. These are not cleaning jobs; they are decontamination jobs with strict health and safety protocols.

The simple test

If your cleaning team cannot safely complete the job with standard cleaning equipment and products, or if the job requires drying equipment, containment barriers, HEPA filtration, PPE beyond standard cleaning gear, or specialist certifications — it is a restoration job. Call us, and we will take it from there.

This is deliberately simple. No contracts to sign. No referral fees to negotiate. No paperwork to fill out. You call us when your client has damage that exceeds your cleaning scope, and we handle the restoration. That is the entire program.

How it works

When you encounter damage that needs restoration rather than cleaning, the process is three steps:

1. You call us or lodge a referral online. Tell us the site address, the type of damage and any access details. That is all we need to get moving.
2. We respond within 60 minutes. An IICRC-certified contractor from our national NRPG network contacts the site contact (you or your client, whichever you prefer) within the hour. They can be on-site the same day — often within the hour — 24 hours a day, 7 days a week.
3. We handle the restoration. You maintain the cleaning contract. We scope the restoration, perform the emergency make-safe, complete the full restoration, and provide all documentation. Your cleaning agreement with the client is completely untouched.

No fees, no paperwork

We do not charge referral fees. We do not ask you to sign a partnership agreement or an exclusivity clause. We do not require you to use our branding or co-market with us. You refer a job when it makes sense, and we appreciate the trust. We look after our referral partners because good partnerships are built on reliability, not contracts.

60-minute response, 24/7

Emergencies do not wait for business hours. If your client calls you at 11pm on a Saturday because the office is flooding, you can lodge a referral online or call us directly. An IICRC-certified contractor will be in contact within 60 minutes and on-site within the hour — anywhere in Australia. Your client sees you as the person who solved the problem, even though you called in the specialist. That is the point.

We are a restoration company, not a cleaning company. Our scope begins where yours ends, and it finishes when the property is restored to pre-loss condition. At that point, normal operations resume — including your cleaning schedule.

During the restoration

While our contractors are on-site performing restoration work — water extraction, structural drying, mould remediation, fire damage restoration — the affected areas are typically not accessible for regular cleaning. Drying equipment, containment barriers and restoration works occupy the space. We coordinate with your team to ensure there is no duplication of effort and no confusion about who is responsible for what. If your team is scheduled for a clean in an unaffected area of the same building, that can proceed as normal. We will keep you informed about which areas are under restoration and when they will be released.

After the restoration

Once restoration is complete and the space is handed back to the client, your regular cleaning service resumes. In many cases, the client will want an additional deep clean of the restored areas before returning to their normal schedule — and that is your job, not ours. We restore the structure and environment to a safe, dry, pre-loss condition. The post-restoration detail clean is a natural extension of your existing contract.

Coordination, not competition

If both our team and your team are on-site simultaneously — for example, your cleaners maintaining unaffected floors while we restore a water-damaged level — we coordinate access, equipment placement and scheduling through the building or facility manager. Our project coordinator will introduce themselves to your site supervisor and establish clear boundaries. The goal is a smooth parallel operation where neither team is in the other's way.

This is the concern every cleaning company has when they refer a client to another service provider: will they try to take my client? We understand that concern, and we want to address it directly.

Our guarantee

We will never approach your client for cleaning services. Not during the restoration, not after it, not six months later. Our scope is emergency disaster restoration — water damage, fire damage, mould remediation, storm damage, biohazard decontamination. We do not offer regular cleaning, maintenance cleaning, end-of-lease cleaning, or any other service that overlaps with your contract. It is not what we do.

We refer cleaning needs back to you

If a client we are working with asks us about regular cleaning — or if we identify a cleaning need during a restoration job — we refer them back to you. If the client came to us through your referral, you are their cleaning provider and we respect that relationship. If the client does not currently have a cleaning provider and we know you service their area, we are happy to recommend you. Good partnerships work both ways.

Different services, different expertise

Commercial cleaning and disaster restoration are fundamentally different disciplines. Your team is trained in cleaning methodologies, hygiene standards and facility maintenance. Our contractors are IICRC-certified in water damage restoration (S500), fire and smoke restoration (S540), mould remediation (S520) and applied structural drying (ASD). The overlap is minimal. You would not hire a restoration company to do your daily office clean, and you should not be expected to handle a Category 3 sewage overflow with cleaning equipment. Different tools, different training, different scope.

A partnership, not a competition

The best referral relationships are built on mutual respect and clear boundaries. You bring the client relationship, the ongoing service contract and the trust your client has placed in your company. We bring specialist restoration capability, 24/7 emergency response and IICRC-certified contractors. Together, your client gets a complete solution — regular cleaning from you, emergency restoration from us — without either of us stepping on the other's toes.