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ANZ's Trusted Disaster Recovery Network

Emergency Response Guides

When disaster strikes, knowing what to do in the first 60 minutes can save thousands. Our emergency guides cover every scenario — holidays, weekends, and after hours.

The First 60 Minutes Matter Most

The actions you take in the first hour after property damage can significantly affect the total restoration cost and outcome. Water damage escalates from Category 1 (clean) to Category 3 (contaminated) within 48 hours. Mould can begin colonising within 24 hours in humid conditions. Fire soot becomes permanently bonded to surfaces if not treated quickly.

Our emergency guides walk you through the critical first steps for every type of disaster — whether it happens at 2am on a Tuesday or during a Christmas Day family gathering. Every guide includes safety priorities, documentation tips for insurance, and how to reach IICRC-certified emergency responders.

Need Help? Get Started Now

When disaster strikes, knowing what to do in the first 60 minutes can save thousands. Our emergency guides cover every scenario — holidays, weekends, and after hours.

Get Emergency Help Now