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ANZ's Trusted Disaster Recovery Network

Complete Fire Damage Guide

Expert Fire & Smoke Damage Restoration Information for Australia

Emergency Response Steps

Call Emergency Services

Ensure fire is completely extinguished

Immediate

Safety Assessment

Do not enter until cleared by fire department

Before entry

Secure Property

Board up openings, fence off dangerous areas

Within 24 hours

Document Everything

Photos, videos, inventory before cleanup

Before any changes

Contact Insurance

Report claim immediately, get claim number

Within 24-48 hours

Ventilation

Professional smoke extraction required

Within 48-72 hours

Water Extraction

Remove firefighting water to prevent mould

Within 24-48 hours

Professional Assessment

Structural engineer and restoration expert evaluation

Within 48-72 hours

Types of Fire Damage

Structural Fire Damage

Direct flame damage to building materials

Severity:High
Critical Window:24-48 hours critical
Restoration Time:2-6 months typical

Key Indicators:

  • Charred wood and materials
  • Weakened structural supports
  • Melted metals and plastics
  • Compromised load-bearing walls
  • Foundation damage from extreme heat

Understanding Smoke Damage Types

Wet Smoke

Source: Low-heat, smoldering fires

Characteristics: Sticky, smeary, strong odor

Cleaning Difficulty:Very High

Affects:
PlasticsRubberSynthetic materials

Dry Smoke

Source: High-temperature, fast-burning fires

Characteristics: Dry, powdery residue

Cleaning Difficulty:Medium

Affects:
WoodPaperNatural materials

Protein Smoke

Source: Kitchen fires, organic materials

Characteristics: Nearly invisible, strong odor

Cleaning Difficulty:High

Affects:
All surfacesPaintVarnish

Fuel/Oil Smoke

Source: Petroleum products, furnace puff-backs

Characteristics: Sticky, difficult to clean

Cleaning Difficulty:Very High

Affects:
FabricsUpholsteryCarpets

Restoration Timeline & Phases

1

Emergency Response

0-48 hours
Safety assessment
Emergency board-up
Water extraction
Initial documentation
2

Damage Assessment

2-7 days
Detailed inspection
Structural evaluation
Content inventory
Restoration planning
3

Mitigation

1-2 weeks
Smoke/soot removal
Odor neutralization
Debris removal
Salvage operations
4

Restoration

2-8 weeks
Structural repairs
Electrical/plumbing
HVAC cleaning
Surface restoration
5

Reconstruction

1-6 months
Major structural work
Room reconstruction
Finishing work
Final inspections

Insurance Coverage Overview

Important: This is general information only. Always review your specific policy and consult with your insurance provider for accurate coverage details.

Coverage ItemTypicallyNotesWatch For
Dwelling/BuildingCoveredStructure repairs and rebuildingPolicy limits and replacement cost
Personal PropertyCoveredContents and belongingsSub-limits for valuables
Additional Living ExpensesCoveredTemporary accommodationTime and dollar limits
Smoke DamageCoveredCleaning and deodorizationMay require specific mention
Water Damage (firefighting)CoveredSecondary damage from suppressionDifferent from flood coverage
Debris RemovalLimited CoverageUsually percentage of claimMay need additional coverage
Trees/LandscapingLimited CoverageOften capped amountLow limits, per-item caps
Code UpgradesVariableBringing building to current codeMay require ordinance coverage

Property-Specific Considerations

Residential

  • • Family safety first priority
  • • Temporary accommodation needs
  • • Personal belongings salvage
  • • Emotional support considerations
  • • Pet safety and care
Residential Guide

Commercial

  • • Business continuity planning
  • • Revenue loss mitigation
  • • Employee communication
  • • Customer notification
  • • Inventory documentation
Commercial Guide

Industrial

  • • Equipment damage assessment
  • • Hazardous material handling
  • • Production line restoration
  • • Supply chain management
  • • Regulatory compliance
Industrial Guide

Frequently Asked Questions

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