Disaster Recovery Mackay

When disaster strikes in Mackay, every minute counts. Our network of certified restoration professionals provides 24/7 emergency response across Mackay and the wider Queensland region, delivering rapid water extraction, fire damage restoration, mould remediation, and storm damage repair.

As an approved provider for all major Australian insurers, we handle all claims documentation on your behalf — providing everything your insurer needs to process your reimbursement. Our local Mackay teams understand the unique challenges properties face in this area, from cyclone damage to tropical flooding, and carry the specialist equipment needed for any scale of restoration.

Whether you need emergency board-up at 2am or a comprehensive restoration plan for a commercial property, our Mackay contractors are IICRC-certified and ready to respond within 60 minutes across the local area.

Properties in Mackay face specific environmental risks that require specialist restoration knowledge. The most common emergencies our local teams respond to include:

• Cyclone damage — a leading cause of property damage claims in the Mackay area, requiring immediate professional response to prevent secondary damage.
• Tropical flooding — a leading cause of property damage claims in the Mackay area, requiring immediate professional response to prevent secondary damage.
• Severe storm cells — a leading cause of property damage claims in the Mackay area, requiring immediate professional response to prevent secondary damage.
• Humidity-driven mould — a leading cause of property damage claims in the Mackay area, requiring immediate professional response to prevent secondary damage.

Understanding these regional risks means our Mackay teams arrive prepared with the right equipment and expertise, reducing restoration time and minimising total damage to your property.

When you contact us for an emergency in Mackay, our response follows a proven four-stage process designed to protect your property and get your life back to normal as quickly as possible:

1. Immediate response (within 60 minutes) — Our nearest Mackay-based team is dispatched. We secure the property, stop ongoing damage, and perform an initial assessment.
2. Damage assessment and documentation — We document all damage with photos, moisture readings, and a detailed scope of works — everything you need to lodge your insurance claim.
3. Professional restoration — Using industrial-grade equipment including dehumidifiers, air scrubbers, and thermal imaging cameras, we restore your property to pre-loss condition.
4. Final inspection and sign-off — We conduct moisture mapping and air quality testing to confirm the restoration meets Australian Standards before handing back your property.

Our Mackay disaster recovery network covers the entire metropolitan area and surrounding suburbs, with contractors strategically positioned for rapid response times.

We service all suburbs and surrounding areas within Mackay and the broader Queenslandregion. Our network extends to regional centres, ensuring no property is too remote for our emergency response teams.

All our Mackay contractors hold current IICRC certification, WorkSafe licences, and are approved by major insurers including AAMI, Suncorp, Allianz, NRMA, QBE, and more. We bill you directly so work begins immediately, then provide full documentation to support your insurance claim.

How quickly can you respond in Mackay?

Our Mackay teams target a 60-minute response time for emergencies. We operate 24 hours a day, 7 days a week, including public holidays. After-hours and weekend callouts incur no additional charges.

Do you work with my insurer?

We work with clients insured by all major Australian providers. We bill you directly — allowing immediate work commencement — and provide comprehensive documentation to support your insurance claim for reimbursement. Payment plans available through Blue Fire Finance.

What types of damage do you repair in Mackay?

Our Mackay network handles water damage, fire and smoke damage, mould remediation, storm and cyclone damage, flood recovery, sewage cleanup, biohazard decontamination, and trauma scene restoration. No job is too large or too small.

Are your Mackay technicians certified?

Every technician in our Mackay network holds current IICRC certification (the international gold standard for restoration), plus relevant state-specific licences including WorkSafe and asbestos awareness where required.