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Gold Partner Since 2016

Hollard Insurance Partnership

Trusted restoration partner for The Hollard Insurance Company, supporting their innovative insurance solutions across Australia with specialised restoration services.

About Hollard

Founded: 1980 (South Africa), 1999 (Australia)

Headquarters: Sydney, Australia

Global Presence: Operations in 8 countries

Customers: Over 1.8 million in Australia

Specialisation: White-label and affinity insurance

Annual GWP: $1.2 billion (Australia, 2023)

Hollard Insurance History

The Hollard Insurance Company was founded in Johannesburg, South Africa in 1980 by Robert Enthoven. The company pioneered the concept of insurance partnerships with retail brands, creating innovative distribution models that made insurance more accessible to consumers.

Hollard entered the Australian market in 1999, bringing their unique partnership approach to the local insurance industry. They quickly established themselves as specialists in white-label insurance solutions, partnering with major retailers, banks, and other organisations to offer branded insurance products.

In Australia, Hollard has become particularly known for their innovative pet insurance offerings and their partnerships with major brands like Woolworths. They've also made strategic acquisitions, including Real Insurance in 2017, expanding their direct-to-consumer presence.

Today, Hollard is one of the largest privately-owned insurance groups internationally, with a presence in multiple countries. In Australia, they continue to focus on innovation, partnerships, and providing insurance solutions that meet evolving consumer needs.

Hollard Insurance Products

We provide specialised restoration services across Hollard's diverse insurance portfolio, including unique capabilities for pet-related damage claims.

Pet Insurance

2013 (Australia)

Leading pet insurance provider in Australia

Focus: Comprehensive pet health insurance

Market Position: One of Australia's fastest-growing pet insurers

Woolworths Insurance

2014

White-label insurance partnership

Focus: Car, home, contents, and travel insurance

Market Position: Major retail insurance partnership

Real Insurance

Acquired 2017

Direct-to-consumer insurance brand

Focus: Life, income protection, funeral insurance

Market Position: Leading online direct insurer

Steadfast Underwriting Agencies

Partnership 2016

Commercial insurance solutions

Focus: Specialised commercial and business insurance

Market Position: Key broker network partner

Tic:Toc Home Loans Insurance

2017

Digital mortgage insurance solutions

Focus: Home loan and mortgage protection

Market Position: Digital-first insurance provider

Specialised Services for Hollard

Pet Damage Restoration

As Hollard is a leader in pet insurance, we've developed specialised capabilities for pet-related property damage:

  • Odour elimination and sanitisation
  • Carpet and flooring restoration
  • Furniture and upholstery cleaning
  • Garden and landscaping repairs

Digital-First Service Delivery

Aligned with Hollard's digital innovation, we offer:

  • Online claim lodgement and tracking
  • Real-time photo and video updates
  • Digital documentation and reporting
  • API integration for seamless claims processing

Partnership Excellence

Agile Response

Flexible service delivery matching Hollard's innovative approach

Digital Integration

Seamless connection with Hollard's digital-first platforms

Specialist Teams

Dedicated resources for pet damage and unique claims

Innovation Partners

Collaborative approach to new restoration technologies

98.5%
Customer Satisfaction
45 min
Average Response Time
5,000+
Claims Processed (2023)

Hollard Policyholder Support

24/7 emergency restoration services for all Hollard insurance customers