RACQ Insurance Partnership
Preferred restoration provider for RACQ, Queensland's largest mutual insurer, serving over 1.7 million members with priority disaster recovery.
About RACQ
Founded: 1905
Type: Mutual organisation
Headquarters: Brisbane, Queensland
Members: 1.7 million+
Revenue: $1.8 billion (2023)
Employees: 2,500+
Market Position: Queensland's largest club
RACQ History
The Royal Automobile Club of Queensland (RACQ) was founded in 1905, making it one of Australia's oldest motoring organisations. Initially established to represent the interests of Queensland motorists, RACQ has evolved over more than a century into Queensland's largest club and mutual organisation.
Starting with just a handful of members advocating for better roads and motorist rights, RACQ expanded its services to include roadside assistance in the 1920s. The organisation entered the insurance market in 1970, recognising the need to provide comprehensive protection for its members beyond just roadside assistance.
As a mutual organisation, RACQ operates for the benefit of its members rather than shareholders. This unique structure has allowed RACQ to focus on delivering value and service excellence to Queensland families and businesses. Today, RACQ Insurance is one of Queensland's most trusted insurers, offering home, motor, and travel insurance.
RACQ's deep understanding of Queensland's unique weather patterns and natural disaster risks makes them an ideal partner for disaster recovery services. Their commitment to supporting members through cyclones, floods, and storms aligns perfectly with our restoration capabilities.
RACQ Insurance Products
We deliver priority restoration services across RACQ's insurance portfolio, with special focus on Queensland's unique weather-related claims.
Home & Contents
Core product
Comprehensive home and contents insurance
Focus: Queensland homes and investment properties
Market Position: Queensland's most trusted home insurer
Motor Insurance
Foundation product
Car, motorcycle, and caravan insurance
Focus: Comprehensive and third-party motor insurance
Market Position: Leading motor insurer in Queensland
Business Insurance
Growing segment
Small business and commercial coverage
Focus: SME business packages and liability
Market Position: Expanding commercial presence
Travel Insurance
Established product
Domestic and international travel coverage
Focus: Comprehensive travel protection
Market Position: Popular with Queensland travellers
Specialised Services for RACQ
Queensland Storm Response
Specialist capabilities for Queensland's severe weather:
- ✓Cyclone damage restoration
- ✓Flash flood recovery
- ✓Hail damage repairs
- ✓Storm surge restoration
- ✓Tropical moisture damage
Member Priority Service
Enhanced service for RACQ's 1.7 million members:
- ✓Priority emergency response
- ✓Dedicated RACQ claims team
- ✓Member satisfaction guarantee
- ✓Direct billing to RACQ
- ✓24/7 member hotline
Partnership Performance
Queensland Focus
Deep local knowledge and rapid response
Member Priority
Fast-track service for RACQ members
Storm Response
Specialist Queensland storm damage expertise
Mutual Values
Aligned commitment to member outcomes
Service Commitment
- ✓30-minute response for emergencies
- ✓Queensland-based response teams
- ✓Storm season readiness program
- ✓Member outcome focus
2023 Metrics
RACQ Member Emergency Line
Priority restoration services for RACQ insurance members across Queensland