Customer Support
We're here to help you with any questions or issues you may have. Our dedicated support team is ready to assist you 24/7.
Request Service
Complete our intake form for support
Complete the intake form
Response within 24 hours
Email Support
Send us a detailed message
nrpg.team@gmail.com
Response within 24 hours
Live Chat
Instant support via chat
Available 24/7
Support Categories
Account Issues
Login problems, password resets, account settings
Project Support
Project management, contractor matching, progress tracking
Billing & Payments
Invoice questions, payment issues, refund requests
Technical Issues
Platform bugs, mobile app problems, connectivity issues
Support Hours
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM AEST
Saturday: 9:00 AM - 2:00 PM AEST
Sunday: Closed
Response Times
Phone: Immediate
Email: Within 24 hours
Chat: Within 5 minutes
Emergency Support
24/7 emergency response available for urgent restoration needs and critical system issues.
Request Emergency Service
For water damage, fire damage, or other restoration emergencies requiring immediate attention.