QBE Aviation Insurance Claims

Aviation and aerospace facilities demand restoration providers who understand the unique requirements of hangars, terminals, maintenance facilities, and aircraft storage environments. When fire, water, storm, or contamination damage affects aviation infrastructure, the response must meet strict safety and compliance standards.

We understand QBE Aviation's aviation claims requirements, survey standards, and scope-of-works procedures. Our IICRC-certified contractors have experience with aircraft hangars, maintenance repair and overhaul (MRO) facilities, airport terminals, cargo handling areas, fuelling infrastructure, and air traffic control buildings.

We bill you directly — not your insurer or underwriter. This means work begins immediately without waiting for QBE Aviation loss adjuster approval. Once restoration is complete, we provide full documentation to support your QBE Aviation claim for reimbursement. Payment plans are available through our finance partner, Blue Fire Finance.

Aviation insurance claims require coordination with airport operators, CASA regulations, and often involve specialised decontamination protocols. Here is how we manage QBE Aviation aviation claims:

1. Emergency response and site security — We deploy to the hangar, terminal, or airside facility immediately. Make-safe includes fire suppression support, water extraction, contamination containment, and coordination with airport operations for airside access.
2. Aviation-grade damage assessment — Our technicians document all damage with photos, moisture readings, contamination samples, and structural assessments. For hangars and MRO facilities, we assess impact on aircraft storage environments and sensitive equipment.
3. Scope and costings for QBE Aviation — We prepare aviation-grade documentation including environmental assessments, decontamination plans, and detailed scopes of work that meet QBE Aviation's underwriting standards.
4. Specialist restoration — Our crews are equipped for hangar decontamination, terminal facility restoration, clean room remediation, and aviation-grade environmental controls. All work follows CASA-compliant protocols where applicable.
5. Completion and compliance sign-off — Final inspection, air quality certificates, environmental clearance, and full documentation package for QBE Aviation including before-and-after evidence and compliance certifications.

Aviation insurance through QBE Aviation covers a range of aerospace and airport risks. Coverage depends on your specific policy, but typically includes:

• Hangar and facility damage — Fire, water, storm, and impact damage to aircraft hangars, maintenance facilities, and aviation workshops.
• Airport terminal property — Damage to terminal buildings, passenger facilities, retail tenancies, and ground-side infrastructure.
• Aviation liability — Third-party property damage, hangar keepers liability, and airport operators liability for covered events.
• Ground support equipment — Damage to ground handling equipment, fuelling systems, and airside operational vehicles.
• Aircraft storage environments — Contamination, moisture damage, or environmental exposure affecting aircraft in storage or maintenance.
• Business interruption — Loss of revenue from facility closures, including runway operations, terminal services, and MRO downtime.

Common exclusions include wear and tear, gradual deterioration, and damage from lack of maintenance. Aircraft hull and flight risks are typically covered under separate hull policies. If you are unsure about your QBE Aviation aviation coverage, our team can review your policy at no cost.

Aviation facility damage requires immediate response — hangars cannot sit water-damaged, terminals cannot remain contaminated, and MRO facilities cannot stay offline. Our billing model supports this urgency:

• We bill you directly — Our contractors invoice you (the airport operator, airline, MRO company, or facility owner), not your insurer. This allows emergency work to begin without waiting for loss adjuster approval.
• You claim reimbursement from QBE Aviation — We provide all documentation, photos, scope of works, decontamination reports, and compliance certificates your insurer needs to process your claim.
• Why this is better for aviation clients — No waiting for panel assessors. No scope disputes delaying critical facility restoration. You control the response timeline and quality.
• Payment options available — Flexible payment terms through our finance partner Blue Fire Finance for fast loan approvals.
• Contract provided — After the make-safe is completed, your contractor provides a formal contract with clear terms, milestones, and conditions.

What types of aviation facilities can you restore?

We handle restoration for aircraft hangars, MRO facilities, airport terminals, cargo handling areas, fuelling infrastructure, air traffic control buildings, and general aviation facilities. Our contractors can work both airside and landside with appropriate security clearances.

How do aviation claims differ from standard commercial claims?

Aviation claims involve CASA regulatory compliance, airport security protocols, airside access requirements, and often require specialised decontamination to protect aircraft and sensitive avionics equipment. We coordinate with airport operators and QBE Aviationto meet all aviation-specific requirements.

Can you handle hangar fire or flood damage?

Yes. Hangar fire and flood events are among the most common aviation facility claims. We deploy industrial drying equipment, smoke and soot removal systems, and contamination control measures designed for aviation environments where aircraft may be present.

What documentation do I need for my QBE Aviation aviation claim?

We prepare all technical documentation including damage surveys, environmental reports, decontamination certificates, scope of works, and progress logs. You will need yourQBE Aviation policy details and facility ownership or lease documentation.