Disaster Recovery Services
Victoria
IICRC-certified bushfire, flood, and storm restoration across Victoria. Emergency Recovery Victoria funding guidance and insurance claims support.
Emergency Recovery Victoria (ERV)
Emergency Recovery Victoria coordinates disaster financial assistance including DRFA Emergency Relief Payments and Household Disaster Recovery Grants for eligible Victorian households and small businesses in declared disaster areas.
Apply for assistance at recover.vic.gov.auServices Available in Victoria
All services delivered to IICRC standards by independently licensed, insured, and IICRC-certified contractors across Victoria.
Bushfire Recovery
Fire and smoke damage restoration for Victorian bushfire-affected properties. Soot removal, smoke odour treatment, and suppression-water extraction. IICRC S770 certified.
Flood Damage Restoration
Water extraction, structural drying, and mould prevention for Victorian flood events. AS/NZS IICRC S500:2025 standards across all affected areas.
Storm & Hail Damage
Emergency response for Melbourne and regional VIC storm events. Structural assessment, tarpauling, and full restoration.
Mould Remediation
Post-flood and post-bushfire mould assessment and remediation. AS/NZS IICRC S520:2025 certified technicians across Victoria.
Smoke & Soot Damage
Specialist smoke and soot remediation for bushfire-affected properties. Odour neutralisation, surface decontamination, and air quality restoration.
Contents Restoration
Recovery and restoration of personal contents, documents, and assets following Victorian disaster events.
Recent Victorian Disaster Events
How the Claim Process Works
Lodge Online
Submit your claim details via the secure online form. No phone required — fully digital.
Contractor Assigned
An IICRC-certified Victorian contractor is dispatched to your property for assessment.
Restoration & Claim
Scope of works documented, restoration completed, and insurance claim supported end-to-end.
Victoria Disaster Recovery — FAQs
What financial assistance is available for Victorian bushfire and flood victims?
Emergency Recovery Victoria (ERV) administers DRFA financial assistance for households and small businesses in declared disaster areas. Assistance includes Emergency Relief Payments and Household Disaster Recovery Grants. Visit recover.vic.gov.au for current program details and eligibility.
Does NRPG service regional Victoria including East Gippsland and the Alpine region?
Yes. NRPG maintains contractor coverage across Victoria including East Gippsland, Alpine Shire, and other regional areas. Remote and alpine LGAs may have extended response times. Submit a claim via the online form to confirm availability for your location.
What bushfire restoration services does NRPG provide in Victoria?
NRPG provides IICRC-certified fire and smoke damage restoration including soot and char removal, smoke odour treatment, suppression-water extraction, structural drying, and mould prevention. All work is documented to IICRC S770 standards to support insurance claims.
Ready to Lodge Your Victorian Claim?
Submit your claim online. An IICRC-certified Victorian contractor will be assigned to your property.
Start Your Claim