DR
RECOVERY ACTIVE

Cyclone Narelle
Western Australia 2026

If your property has been damaged by cyclone Narelle, NRPG-network IICRC S500:2025 (Water Damage Restoration)-qualified contractors are ready to attend. Document your damage and lodge your insurance claim today.

Lodge Emergency ClaimGov Hotline: 1800 032 965

Affected Areas — Declared Cyclone Event

Exmouth
Carnarvon
Shark Bay
AshburtonRemote
Upper GascoyneRemote
YalgooRemote

Note for remote areas (Ashburton, Upper Gascoyne, Yalgoo): Contractor availability in remote regions may be limited. NRPG will confirm coverage and estimated response times when you lodge your claim.

Government Financial Assistance

The following assistance programs have been activated for this event. Verify eligibility and application deadlines directly with the relevant government agency.

WA Premier's Disaster Relief Payment

WA State Government

One-off payment for households where the primary dwelling has been destroyed or severely damaged as a direct result of Cyclone Narelle. Requires inspection confirmation of damage level.

Amount: $4,000 (destroyed/severely damaged) | $2,000 (major damage)
Hotline: 1800 032 965
Apply

WA Emergency Hardship Assistance

WA Department of Communities

Immediate financial assistance to help meet essential needs following Cyclone Narelle. Available to eligible individuals and families in declared shires.

Amount: $150 per person | max $750 per family
Deadline: 27 April 2026
Hotline: 1800 032 965
Apply

ARPC Declared Cyclone Event — Insurance Claims

Australian Reinsurance Pool Corporation

Cyclone Narelle has been declared a Cyclone Event by ARPC. This may affect how cyclone damage is treated under your insurance policy. Contact your insurer to understand your entitlements under ARPC cyclone cover.

Hotline: 1800 032 965

How to Lodge Your Insurance Claim

Follow these steps for the strongest possible insurance outcome. Work completed by IICRC S500:2025-certified contractors is accepted by all major Australian insurers.

  1. 1

    Ensure Safety

    Do not enter the property until it is structurally safe. Do not use electricity if water has entered the building. Contact emergency services if required.

  2. 2

    Document the Damage

    Photograph and video all damage before any clean-up begins. Note the date and time. This documentation is critical for your insurer.

  3. 3

    Lodge Your Claim

    Contact your insurer as soon as possible. Provide your damage documentation. Ask your insurer to confirm cover for the event type.

  4. 4

    Engage NRPG Contractor

    Submit your claim through NRPG to be matched with an IICRC S500:2025 (Water Damage Restoration)-certified contractor. All work is documented to insurance standards.

Start Your Claim

Industry Standard: IICRC S500:2025 (Water Damage Restoration)

All NRPG-network contractors working on this event type follow IICRC S500:2025 (Water Damage Restoration) protocols. This certification is the recognised industry standard for cyclone damage restoration in Australia and is accepted by all major insurers.

Frequently Asked Questions

How quickly can a restoration contractor attend in Western Australia?
NRPG-network contractors aim to attend within 60 minutes in major urban areas of Western Australia. Response times in regional and remote areas may vary — always call first to confirm availability for your location.
Will my insurance cover cyclone damage?
Coverage depends on your specific policy. Most standard home and contents policies cover sudden water damage from storms and cyclones. Flood damage may require a separate flood cover endorsement. NRPG contractors provide insurance-standard documentation to support your claim.
What should I do first after the damage?
Ensure the property is structurally safe before re-entering. Do not turn on electricity if water has entered the building. Document all damage with photos and video before any clean-up. Contact your insurer to lodge a claim, then engage an IICRC S500:2025 (Water Damage Restoration)-qualified restoration contractor.
How do I apply for government financial assistance?
Multiple assistance programs are available for this event. See the Financial Assistance section above for program names, amounts, deadlines, and application links. You can also call the Government Recovery Hotline: 1800 032 965.

Ready to Start Your Recovery?

Submit your claim online. NRPG will match you with a certified contractor in your area.

Privacy Notice: Personal information collected through this service is used solely for the purpose of connecting you with a restoration contractor and is handled in accordance with the Privacy Act 1988 (Cth). We do not sell your information to third parties.

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