Carpet drying FAQ
Carpet Drying — What You Need to Know
Understanding carpet drying helps you make informed decisions when disaster strikes. Below you will find expert answers to the most common questions Australian property owners ask about carpet drying, including costs, timelines, insurance coverage, and what to expect from professional restoration services.
This information is based on real-world experience from our nationwide network of IICRC- certified restoration professionals. If your specific question is not answered here, contact us for a free, no-obligation consultation.
Common Questions Answered
Can wet carpet be saved or does it need replacing?
In many cases, carpet can be saved if drying begins within 24–48 hours. Category 1 (clean water) damage has the best salvage rate. Category 3 (sewage/contaminated) water usually requires carpet replacement. Our technicians assess each situation individually.
How long does professional carpet drying take?
Professional carpet drying typically takes 2–4 days using industrial dehumidifiers and air movers. The exact time depends on carpet type, underlay material, extent of water damage, and environmental conditions.
Will my carpet smell after water damage?
Professional drying and antimicrobial treatment prevents odour in most cases. If carpet is not dried within 48 hours, mould and bacteria can create persistent odours that may require replacement rather than restoration.
More Expert Answers
Does insurance cover carpet drying?
Yes, most home insurance policies cover carpet drying and restoration as part of a water damage claim from a sudden event. We direct-bill your insurer so there are no upfront costs for covered events.
Can you dry carpet without removing it?
Yes. Our float-and-dry technique lifts carpet in place, allowing airflow beneath while drying both the carpet and the subfloor simultaneously. This is faster and less disruptive than removal.
Insurance and Cost Information
Most carpet drying situations are covered by standard home or commercial insurance when caused by a sudden, accidental event. Here is what you should know about costs and insurance for carpet drying:
- Insurance direct billing — As approved providers for all major Australian insurers, we bill your insurer directly. You pay only your policy excess.
- Free assessments — We provide free, no-obligation on-site assessments and written quotes before any chargeable work begins.
- No call-out fees — Emergency assessments carry no call-out fee in metropolitan areas Australia-wide.
- Transparent pricing — For non-insured work, we provide detailed written quotes with no hidden charges. Payment plans are available for larger jobs.
Need Help? Contact Us
If you have questions about carpet drying that are not covered here, or if you need immediate assistance, our team is available 24/7:
- Emergency situations — Submit an online form for immediate dispatch of a restoration team to your property.
- General enquiries — Contact us for free advice, assessments, or quotes with no obligation.
- Insurance assistance — We can review your policy, explain your coverage, and manage the claims process on your behalf.
All consultations are free and confidential. Our qualified technicians provide honest assessments and will tell you if professional restoration is not necessary for your situation.
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