Professional Restoration Works, Documentation to Industry Standard
NRPG specialist restoration contractors assess damage, perform works, and deliver a professional report, scope of works, and estimate — all prepared to IICRC best practice and Australian guidelines. What you do with that documentation is up to you.
What NRPG Does
NRPG contractors are specialist restoration professionals. Their role is to respond to an incident, prevent further loss, and restore the property to its pre-loss condition — performing all work to IICRC standards and Australian best practice. At the conclusion of works, the property owner receives a professional report, scope, and estimate that documents exactly what was found and what was done.
The service includes:
- On-site inspection and damage assessment
- Written damage report with photographic evidence and diagnostic readings
- Itemised scope of works — what needs to be done and why
- Cost estimate prepared to industry standards
- Remediation and restoration works performed by IICRC-certified contractors
- Final documentation confirming works completed
What NRPG does not do
NRPG does not determine whether a property owner has a valid insurance claim, manage claims on behalf of clients, or guarantee reimbursement from any insurer. The insurance relationship is between the property owner and their insurer. NRPG charges for the services performed — inspection, report, scope, and works — regardless of how the property owner chooses to engage with their insurance provider.
What You Receive
Every NRPG engagement delivers four professionally prepared outputs.
On-Site Inspection
IICRC-certified contractors inspect the property in person using moisture meters, thermal imaging, and diagnostic equipment — documenting damage that may not be visible to the untrained eye.
Damage Report
A written report documenting the extent, location, and category of damage — with photographs, measurements, and moisture readings. Prepared to IICRC and Australian standards.
Scope of Works
A detailed itemised scope describing the restoration work required to return the property to its pre-loss condition — the standard document recognised by the Australian restoration industry.
Restoration Works
The actual remediation and restoration — water extraction, structural drying, mould remediation, smoke/soot removal, or fire damage restoration — performed to IICRC best practice.
Australian & IICRC Standards
All NRPG restoration works are performed to the relevant IICRC standard for the damage type. These are the internationally recognised best practice standards for professional restoration — the same standards used by restoration contractors globally and referenced by Australian insurers.
Insurance & Your Documentation
Many property owners use the NRPG report, scope of works, and estimate as part of their insurance claim submission. Because the documentation is prepared by an IICRC-certified contractor to recognised industry standards, it provides a professionally prepared record of the damage and the work required. How you choose to use that documentation — including whether to submit it to your insurer — is entirely your decision.
If you have a dispute with your insurer
The Australian Financial Complaints Authority (AFCA) is a free, independent service for policyholders with unresolved complaints against their insurer. If you believe your insurer has not assessed your claim fairly, you can lodge a complaint at afca.org.au. Your NRPG documentation may be submitted as part of that process.
afca.org.au — lodge a complaintFrequently Asked Questions
What documentation does NRPG provide after a restoration job?
NRPG provides a written inspection report documenting the extent and cause of damage, a scope of works detailing the restoration required, and a cost estimate — all prepared to IICRC and Australian standards. This documentation is provided to the property owner and may be submitted to their insurer at the owner's discretion.
Does NRPG handle my insurance claim?
No. NRPG's role is to assess damage, perform restoration works, and provide professional documentation. The insurance claim is between the property owner and their insurer. NRPG does not determine claim outcomes and does not act as a claims agent or advocate.
What standards do NRPG contractors work to?
All NRPG contractors hold current IICRC certification and perform works to the relevant IICRC standards: S500:2025 for water damage, S520:2025 for mould, FSRT for fire and smoke. All work is conducted in accordance with applicable Australian regulations and guidelines.
What does an NRPG inspection report include?
An NRPG inspection report includes: documentation of the damage observed (with measurements and photographs), moisture readings and readings from diagnostic equipment, identification of the damage category and cause where determinable, and a scope of works with itemised cost estimate for restoration to pre-loss condition.
What is AFCA and when is it relevant?
The Australian Financial Complaints Authority (AFCA) is a free, independent dispute resolution service for policyholders who have unresolved complaints with their insurer. If a property owner has a dispute with their insurer about a claim, they can lodge a complaint with AFCA at afca.org.au. NRPG documentation — prepared to IICRC standards — may be submitted by the property owner as part of their AFCA complaint.
Request a Professional Assessment
Submit your details online. An IICRC-certified NRPG contractor will assess the damage, perform the works, and provide a professional report, scope, and estimate — prepared to Australian and IICRC best practice.
Request Assessment